Customer Service Manager

Providing help and advice to customers using company products or services, communicating courteously with customers by telephone, email, letter and face-to-face.
* Investigating and solving customers problems, which may be complex or long-standing problems,
* Handling customer complaints or any major incidents, developing feedback or complaints procedures for customers,
* Analysis statistics or other data to determine the level of customer service which is providing, combined with improving customer service procedures, policies and working standards for CS team,
* Leading or supervising CS team, training staff to deliver a high standard of customer service,
* Meeting & discussing with other managers to discuss possible improvements to customer service.

- Attractive Benefits