Customer Service Supervisor - Hanoi

 Manage, train and audit staff and system to ensure 100% accuracy
 Manage and report all payment methods and discrepancies
 Drive customer service training and procedures, audit on a consistent basis
 Spend time at Reception Desk during peak hours - interact with members and guests; observe staff interaction
 Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff
 Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis
 Direct and train in-house and vendor supplied cleaners
 Ensure maintenance checks are conducted and issues handled in a timely manner
 Ensure safety of staff and members are in order at all times - train and prepare for incidents, injuries
 Conduct and report stock take of supplies and products

- Free Company Membership (fitness) - Health Care and Personal Accident Insurance 24 / 24 - Soft - skill Training, Active Working Environment