Full-Time / Part-Time Customer Service Officer (District 11, 5 & 7)

KEY RESPONSIBILITIES & CRITICAL DRIVERS
70% CSR In-policy processing
1) Review, audit and process all members’ in-policy requests identified from Customer Service Request (CSR) in a professional and effective manner.
2) Consult with Assistant Member Relations Manager to determine the best solution for complex updates or adjustments.
10% Customer Service
1) Deliver timely solutions to members simple requests
2) Ensure related departments receive accurate, consistent and timely response for updating and adjusting information on the system.
20% Tracking and Reporting
1) Follow up with MS team for fully understanding and accuracy in the CSR in-policy record file as per requested by Assistant Member Relations Manager.
2) Supervise the input and handle CSR in-policy data for reports of clubs in charge.
3) Respond to questions/feedbacks from related Departments regarding CSRs in-policy requests.

BENEFITS:
• Social/Medical/Unemployment Insurances
• 12 days of annual leave
• Free membership at all California Fitness & Yoga Clubs
• Opportunities for quick promotion
• Professional and international working environment
• Discounted for sport, nutrition and other products sell by company
• Monthly soft skills training: presentation/communication skills, email writing…