Mô tả công việc
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Các bài viết về nhân viên Khách sạn - Nhà hàng :
Leading general managers and executive committee teams in the development and implementation of all business unit strategies.
Being in charge of all operation, budget, hiring, benefit, regulation, policy of the property.
Ensuring the implementation of the brand service strategy and brand initiatives and policies and procedures with the objective of meeting or exceeding guest expectations.
Demonstrating and communicating key drivers of guest satisfaction for the brand‟s target customer; ensures core elements of the service strategy are in place in each business unit to produce the desired results.
Is highly visible and interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Analyzing service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Hiring general managers and executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
Creating appropriate development plans and develops general managers and executive committee members based on their individual strengths, development needs, career aspirations and abilities.
Setting goals and expectations for general managers and executive committee members. Coaches team by providing specific feedback to improve performance.
Ensuring service, technical skills and leadership training occurs throughout all business units to support successful daily operations.
Ensuring that regular on-going communication takes place throughout business units to recognize performance, set expectations and create awareness of business objectives.
Ensuring policies are administered fairly and consistently in all business units.
Reviewing sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the business units in the market.
Ensuring sales team understands and is leveraging demand engines to full potential.
Suggesting innovative marketing ideas and proactively develops deployment strategies to continue to grow market share.
Building relationships with key customers through personal involvement in the sales process.
Reviewing financial reports and statements to determine how each business unit is performing against budget. Develops strategies to improve the properties financial performance.
Coaching and supporting teams to effectively manage occupancy and rate, wages and controllable expenses. Strives to maintain profit margins without compromising guest or employee satisfaction.
Identifying opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary changes.
Ensuring capital expenditure funds are being used to address the priorities outlined in the business strategy.
Establishing relationships with each business unit owner as a business partnership and builds owner loyalty through proactive communication, involvement in key decisions.
Understanding each business unit‟s owner‟s perspective. Manages an effective balance between the owner‟s interests and company‟s interests and develops solutions that create value for both.
Ensuring alignment of owner with brand strategy and maintains brand standards.
Is knowledgeable of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
Performing other duties as assigned to meet business needs.