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Further in charge of the daily operations under FOM’s supervision.
Responsible for the guest’s satisfaction in accordance with the Hotel’s philosophy.
To achieve a high level of guest’s satisfaction by maintaining consistency and efficiency in service and politeness among the members of the staff.
To control the Front Office expenses to a minimum level and to maximize the revenue through room and outlet sales.
Welcome and register the guest according to the procedures.
Accommodate special room request whenever possible.
Stay up-to-date on room rates, packages, discounts and how to handle each.
Review the room rates, room location, and types of room.
Promptly notify housekeeping of all late check out, early check in and special requests.
Develop thorough knowledge of the software used in the Front Office.
File and post all charges to guest accounts.
Use proper telephone etiquette.
Follow the message handling procedures.
Get information about the daily activities and meetings taking place in the hotel.
Handle every kind of requests and complaints of the guests.
Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
Handle room changes according to availability.
Control the issue of room key.
Give suggestions and comments to direct superior.
Handle all inquiries of guests and give all the information required.
Prepare all the necessary forms required to carry out the daily operation.
Know cash handling procedures.
Complete guest check-in procedures.
Change foreign currency based on the daily bank rate given by the Financial Controller.
Balance the cash, currency, credit cards received and hand them to the accounting department.
Verify the transfer of guest charges from other departments
Prepare the check out and billing for the guests.
Make reports to the accounting department.
Verify if all the expenses have been charged on the bills of the guest as well as the amount.
Complete guest checkout procedures.
Settle guest account.
Prepare the records upon checkout and check in.
Fill in the Room Reconciliation at the end of each day and send it to Accounting department.
Develop knowledge about other departments, their staffing, services and hours of operation in the hotel.
Report any unusual occurrences and requests to his superior.
Follow all safety and emergency procedures and how to act upon them (Risk Management).
Attend all assigned training programs.
Follow established standard operating procedures
Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.
Take full responsibility of tasks that has been assigned to her/him.
Control the hygiene and cleanliness of work area, equipment and material.
Apply strictly all safety and hygiene policy, regulation and procedures of the hotel (HACCP).
To constantly adhere to the grooming standards of Villa Song Saigon Hotel
To conduct herself/himself in a respectable way so as to provide a role model for other staff.
Perform other duties as maybe assigned.