Mô tả công việc
Equipment and Software Operational Support
• Installs and configures computers and peripherals on dữ liệu networks.
• Assists in capacity planning of computers.
• Distributes computers and printers according to assigned schedule.
• Provides support and resolves problems related to installed computer software according to service now incident/call, communicate with users to identify CNTT related problem, solve công nghệ thông tin problem or forward the problem to related team for the solutions, follow the problem until the problem resolved.
Equipment and Software Technical Support
• Provides support and resolves problems related to installed computer software.
• Dispatches other Information Technology staff and vendor representatives to assist in resolving problems.
• Identifies software application, network and phần cứng malfunctions and takes appropriate action to resolve issues.
Computer Services Help Desk Support
• Analyzes problems (both technical and operational) and arrives at workable solutions.
• Updates and maintains the related phần cứng and software records.
• Assists in the support of administrative computer-based applications.
• Provides support and resolves problems according to service now incident/call.
Network Management & Planning
• Installs, maintains, and completes backups of Servers and connection to Active Directory System
• Supports applications for each department and ensuring confidentially and data integrity.
• Provides user training, installation and support for each department once requested.
• Responsible for, and supports, công nghệ thông tin related alarm and surveillance systems.
• Provides service according to global project or request, communicate with related nhóm to identify technical needs or supports, cooperate with related team for the solutions.
• Đánh giá sản phẩm performance at mid-term for improvement/ makeup plan.
Cooperation with global team, project lead for local project
• Work with global công nghệ thông tin team for global projects
• Cooperate with global IT nhóm as a đội lead/ members and work independently.
• Identifies project needs, work with local venders and suppliers for global and local solutions.
• Follow global project, cooperate with project trưởng nhóm to complete task on time. Be project Teamleader to lead global / local project complete task on time.
• Maintains inventory of computers and printers
• Negotiates with outside vendors on contract fulfillment, obligations and dispatches công nghệ thông tin Services
• Monitors and reports on compliance with contract terms and conditions.
• Arranges processes for disposal and donation of older technology.
• Perform leadership at project lead, advising, coaching and mentoring staff.
• Monitor service now incident periodically, check the resolve rate and follow the status.