Lưu công việc
SO SÁNH LƯƠNG
Mô tả công việc
(Mã số: 001) • Being the first technical contact point for customers to support users/ customers on such IT products related to MS365/ MS Window/ MS Dynamic
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Report to Team Manager
Yêu cầu công việc
• University/College degree in IT
• Preferred 1 year contact center experience
• Deep knowledge of Computing devices (Smart Phones, Tablets, Laptops, PCs, etc.), relevant Microsoft products, Services and devices
• Knowledge of Windows OS - Basic knowledge/fundamentals (Usage)
• Knowledge of Internet Explorer, Firefox – browsing
• Knowledge of IE technologies (cookies, cache, IE options)
• Knowledge of Firewall/Anti-Virus
• Knowledge of Windows application usage (Office – Excel, Word, etc.)
• Knowledge of Email (Outlook, Hotmail, yahoo, Gmail, and AOL)
• Knowledge of Search
• Knowledge of file operations – add/modify/delete
• Knowledge of downloading and installing software
• Excellent in English (both writing & speaking skills)
Quyền lợi được hưởng
• Career path opportunities
• Training and certification on IT
• Competitive salary and performance bonus
• Private health and accident insurance together with compulsory insurance
• Professional and international work environment
• Friendly and fun work environment
• Summer trip, year-end party, team building activities
Giới thiệu về công ty
Asia Technology J.s.c
Xem chi tiết công ty
Địa chỉ : 8Floor, Agrinewspaper building, Duong Dinh Nghe street, Cau Giay district, Ha Noi, Vietnam
Người liên hệ : Bộ phận nhân sự Asia Technology J.s.c
Quy mô công ty : Từ 10 - 24 nhân viên
Vietinterview, proudly to be the pioneer who provide Video-based software solutions in Vietnam market. Our products include: Video interview (video interview and live interview), E-learning and Video conference systems. Entering Vietnam Market, Vietinterview proud to providing software solutions for High School, University, Training Centre and Enterprise.