Key Account Manager

Impact
• Set objectives that have long-term impact within area of responsibility
• Makes decisions and recommendations that would normally result in winning or losing new business
Customer / Stakeholder
• Facilitate a detailed understanding of requirements related to Logistics outsourcing projects
• Undertake data analysis and solution design, looking at the long term solution for the customer.
• Identify the resources required for the successful implementation of the Identified Logistics outsourcing projects
• To agree and establish effective communication chains with the Customer
• To be the single point of contact for the customer
• To work collaboratively with the Operations team with the aim to convert potential opportunities, and collectively surpass agreed new business budgets
• To work with Project team to implement successful solutions
• Maintain a good working relationship with client personnel, especially those at senior management level.
• Develop and maintain relations with landlord, warehousing equipment, transport providers
Problem Complexity / Process
• To gather data collection and verification of assigned project. Must scrutinize any data supplied from source
• To discuss designed solutions with operation team and Head of Account Management before submission
• To provide innovative solutions to help push the efficiency and cost agenda between DHL and customer
• To support a continuous improvement activities for current operations
• To report on agreed format on monthly basis, information required for development team meetings
• Ensure regular customer meetings held, and are productive. Need to deliver with Passion, and customer needs to see DHL desire to improve and make them successful by working with DHL.
• To champion the adoption of the established processes in all Solution Design activities
• To promote at all times the importance of safety, health and welfare policies.
• To ensure direct reports comply with the rules, regulations, instructions, orders or measures relating to working safety.
• Provide resource and costs modelling to support financial modelling and pricing process
• Gain operational and account team buy-in as appropriate for the proposed solution
• Develop effective customer presentation of the appropriate solutions as part of the pursuit teams.
People - Management
• To perform other jobs as assigned by the Head of Account Management
• Be a key part of developing team spirit and multitasking capabilities within the team.
• Effectively working across functions to protect customer interest and ensure DHL best in class delivery. Required to work with Operations to ensure DHL deliver customer delight.
• Manage the allocation of appropriate resources and commitment of staff to the achievement targets.

- Attractive Remuneration Package to the Successful Candidate - Corporate E - Learning, Training opportunities both locally and oversea.