Nhân viên Chăm sóc Khách hàng (tổng đài)

1. Handle customer service activities: - Receive all incoming (inbound) calls and queries, handle and transfer calls. - Deliver outbound calls: after service calls, marketing/ customer care campaign, feedbacks or other information as required. - Do monthly surveys such as: Customer satisfaction (CVC, Welcome and Termination). - Coordinate complaints and requirement from customer according to SOPs and 2/24 promise. - Provide on time and accurate reports/analysis/findings/suggestions as required by business and promote growth to business through data, facts, and trend analysis and experiences. - Keep and maintain proper record and filling. - Being a Centre of Customer Care which promotes the “Customer Centric Culture” and a contact point for customers in enquiries, complaints, requirements and etc. 2. Other requested tasks: - Perform tele-sales task. - Express the company’s culture with professional image. - Other related tasks are required

- Good Remuneration Package: 13th Month Salary, Reward on Tet / Holidays - Competitive Based Salary On Profile Experience + TO Allowances - Provided Insurance Coverage, Annual Leave - Career Path Plan

CV (Đơn xin việc)