• Be responsible for the business strategy of the Horeca channel. Using your existing network and strong entrepreneurial skills, must be able to develop and maintain key accounts, maximize revenue and profit and to achieve company objectives, including prospecting new customers and the ability to close accounts.
• Need to effectively manage and communicate internally and externally to strengthen partnerships and retain accounts
• Update our prices
danh sách and send regular quotations to the customers, following instructions of the marketing/sales manager
• Communicate on time with the customers about new products and promotions
• Take daily orders from the customers, consolidate and send these orders on time to the Supply Chain
• Ensure that purchase orders from customers are received on time (email). If not, take the initiative to
số điện thoại the customers for confirmation
• Inform on time the customers of any event or problem that may affect the service of the company, such as unavailable products (due to disease, shortage). Then, anticipate and propose alternative products to the customers
• Gather information from the customers about competition, new customers, new sources of product, etc. and share this information on time with the management of the company
• Keep daily records of operations, sales and costs in order build reliable statistics
• Ensure that deliveries arrive on time and if not, inform the customer as soon as possible. In case of delivery failure, inform the management and propose alternative solution to help the customer
• Conduct regular visits to local customers when IT is possible and get feed-back from their experience
• Support the surveys of the company regarding customers experience and expectations
• Propose any idea and suggestion to help the company improving customer experience about pricing, products, services and communication
• Follow the payments from customers
• Follow up and maintain information from the company website
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