1. Customer Consultation and Care
- Engage with customers via phone, email, and social media platforms (such as Facebook).
- Listen attentively to their inquiries, concerns, and feedback.
- Provide accurate information and personalized assistance to enhance their overall experience
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2. Guidance on Company Services
- Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
- Explain the features, benefits, and value propositions of our offerings.
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3. Information Management:
- Regularly update and supplement customer information.
- Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
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4. Financial Monitoring and Issue Resolution:
- Monitor fees, promptly address complaints, and handle cancellations.
- Keep track of customer feedback and report any issues for timely resolution.
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5. Proactive Customer Engagement
- Initiate proactive outreach to gather feedback from customers.
- Call clients in person when necessary to understand their needs and preferences.
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6. Relationship Building
- Establish and nurture strong customer relationships.
- Continuously monitor customer situations and provide timely advice and support.
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