Fresenius Medical Care

Summary of Role:
• The position is located at Hanoi office.
• This employee has to prepare PO, SO and delivery notice, monitor stock of all FMC products in ware house and cooperate with other function to operate smoothly. Manage HN office expenses.
Responsibilities in Detail:
• Receiving order from customer and making purchase order
• Issuing sales order on SAP system
• Issuing the delivery note and providing the effective schedules of delivery to customer
• Following account receivable and controlling the debt
• Providing reports and recommendations in support of ongoing business decisions or initiatives: sales forecast, monthly revenue, monthly PO, AR …
• Following the tender information (from Tender Bulletin, customer, sale department …) and preparing the tender document for customer
• Following the status of goods in warehouse and ensuring the continuity of distribution.
• Merchandising inventory and sending inventory record to reconcile monthly
• Following the bank guarantees status to send letter to bank for overdue debt
• Creating the account for new customer in the intranet system
• Other admin jobs will be assigned by Northern Sales Manager
• Supporting for technical team: making spare-part & service quotation, checking guarantee period, managing spare-part inventory, etc
Job Environment:
• The position requires in multicultural / multilingual environments in a highly matrix organization.

• The position is located at HCMC office.
• The role is to perform scheduled maintenance to prevent mechanical malfunction; to make repairs when equipment fails unexpectedly. This role may require extensive travel to satellite locations and other sites as required and may be allowed to lead suitable local technical projects.
• ad-hoc assignments
Responsibilities in Detail:
• Provide on-side installation, validation, and commissioning of instrument. Perform hands on on-side troubleshooting, service and repairs
• Provide technical support to external customers at their location
• Provide onsite technical training to the customers
• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
• Contribute to developing service technical documentation system
• Create and maintain service information in the company enterprise database
• Timely and professionally handle field service calls and issues arising from the field service visits
• Timely complete and submit all required paperwork
• Communicate with customer to ensure satisfaction and implement any necessary corrective actions
• Misc. other duties commensurate with the capabilities of a Field Service Engineer

Summary of Role:
• The position is located at HCMC office
• Manages sales of the company’s products and services in within a defined geographic area. Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel. Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings.
• ad-hoc assignments
Responsibilities in Detail:
• Performs sales activities on major accounts and negotiates sales price and discounts
• Manages personnel and develops sales and sales support staff
• Reviews progress of sales roles
• Accurately forecasts annual, quarterly and monthly revenue streams
• Develops specific plans to ensure revenue growth in all company’s products
• Provides quarterly results assessments of sales staff’s productivity
• Coordinates proper company resources to ensure efficient and stable sales results
• Formulates all sales policies, practices and procedures
• Assists sales personnel in establishing personal contact and rapport with top decision-makers
• Develop sales strategies to improve market share in all product lines
• Interprets short- and long-term effects on sales strategies in operating profit
• Educates sales team by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses and business/financial issues on contracts.
• Establish and control budgets for sales promotion and trade show expenses.
• Holds regular meeting with sales staff

This position is located in HCM, responsible for a full range of human resources & administration management at Fresenius Medical Care Vietnam (FME).
- Provides HR advice and supports the continuous development of the Company
- Ensures HR mandates, policies and practices be running effectively in the respective area.
- Drives and reinforces company’s culture and business strategies.
- Participates in Global HR projects, provides HR consultancy and shares experiences with other countries/regions in AP.
Key Responsibilities in Detail:
Human Resources
Recruitment and On-Boarding
• Work with local management to prepare or identify position description for the role
• Advertise internally on the intranet or/and externally, depending on the situation
• Short List candidates
• Conduct interviews to ensure cultural fit
• Conduct References
• Prepare Letter of Offer
• Prepare draft Announcement
• Post on the noticeboard and intranet
• On-board and coordinate Orientation Training, buddy and office introduction
• Provide accurate and timely reports on HC matters and key HR metrics
Salary Administration, Benchmarking and Tax
• Prepare payroll for FME staff, all types of statutory insurances
• Prepare pay slips and deliver
• Manage changes of statutory insurances with relevant authorities
Further develop and implement HR policies and processes
• Based on AP guidelines, further develop and implement HR policies and processes at local level, including employee handbook, job grading and job descriptions, recruitment, C&B, Learning & Development, Employee Relations, etc.
• Execute the processes and ensure smooth HR daily operation
• Ensure the legal compliance in all HR practices.
• Deliver HR reports on time, and ensure accuracy
Compensation and Benefit
• Based on AP guidelines, develop and implement effective compensation and benefit system in consideration of local conditions.
• Develop and implement job level system and conduct salary surveys
• Develop C&B related retention and rewarding system to keep critical talent pool.
Talent Development and Retention
• Analyze non-technical training needs at FME and recommend related training courses with support from the region. Ensure the completion of mandatory training courses.
• Provide and execute plans for talent development and enrich pipeline to meet the aggressive business growth needs
• Facilitate HR core processes and ensure flawless implementation, i.e, Performance management, talent review, succession planning etc.
• Facilitate and support the matrix organization
Performance Review Process and Training Calendar
• Note all HR and soft skills training needs and prepare to work with vendors and partners to prepare the training calendar
Administration
Budget
• Prepare periodical Administration costs budget
• Prepare budgeting, forecasting and controlling reports
• Monitor, evaluate and control all expenses within authority limits, while thinking of the best ways to be efficient and time saving
Leases
• Supervise and negotiate terms and conditions of office leases, office insurance such as property all risks, public liability, office equipment, photocopiers, printers, fax machines
Renovation
• Supervise the renovation for quality, expected outcomes on time and within cost parameters
Benefits
• Maintain and renew vehicle registration license and car insurances for company cars
Office Administration standards
• Ensure efficient, safe and acceptable office standards are maintained with the help of cleaning staff. Maintain office equipment and furniture with the help of the receptionist
Stationary and office supplies
• Supervise office assitants to ensure the correct balance of stationery in the office at competitive cost levels, same for drinks and supplies
• Work with department secretaries and marketing to ensure the correct balance of marketing materials in the offices at competitive cost levels
Keys and Security
• Guide the Receptionist to document all master keys for all entrances, offices, cabinets and keep safe
Property
• Maintain the fixed asset control list