IT Operational Manager

Job Summary:
The IT Operation Manager is responsible to deliver operation integrity, professional services, service configurations, technical standards and internal IT process. In addition, the position provides technical guidance for complex customer solutions, data acquisitions, engineering support for network of physicians, then subsequent upsales other features involving MD24 management services and technologies, i.e. Text Messaging, Telehealth, etc. The role can be customer facing in the pre and post-sale environments and requires an understanding of customer needs.
Duties and Responsibilities:
• Hire network of 1099 IC healthcare information technology implementation specialists (HIT-IS), state-wide and nationally to deliver customer support and client referrals with up sales of MD24 services and technologies. Ensure 100% customer expectation.
• Execution of strategic initiatives such as capacity growth and product transfer, both into and out of the product development.
• Continuous process improvement to drive and improve supplier quality, reliability, and cost reduction.
• Systemize the budgets to run IT R&D and Operations with revenue streams including operations/outsourcing/support, and expense tracking monitored for exceeding minimum net profit.
• Monitor infrastructure maintenance, backup and restoration operations, set up networking and telecommunications systems
• Must have a Stratergy to build up a system/team structrure which can manage up to 100 profitable projects at the same times, and able to prioritize each one in order .
• Must hire and develop 5 RTL to manage the whole system in multiple countries (US / VN / Philippine/ Bangladesh / India/ China), while generating profits from the technologies itself in 12 months.
• Evaluate and coach all staff with clear level evaluation, incentive and balanced scorecard
• Review technical support metrics for opportunities of improvement including staff coaching, root cause analysis, Tier 1-2-3 education and continuous mentoring as a solid global training system.
• Track, analyze and monitor operation performance metrics and oversee all system changes in system architecture globally.
• Oversee the set-up, configuration, and maintenance of infrastructure and applications server.
• Directs all networking safeguards to reduce the risk of outside breaches and protect sensitive internal and external client information.
• Ensuring the company’s technological processes and service comply with all requirements, laws, and regulations.
• Oversee and grow a team of contractors in several locations to deploy implementation process at clients’ sites globally.
• Build a strong team structure that operates in multiple countries such as the U.S., Vietnam, Philippines, Bangladesh, India, China, etc. applying the global supply chain management.

- Insurance