Claim Officer

In conjunction with our business development plans, Phu Hung Life Insurance JSC. is currently seeking for potential candidates for the position of Claims Officer as the job description below:
1. Communication:
- Received and handle complaints or queries from customers or agencies.
- Coordinate with relevant departments to co-handle the crisis/incident regarding complaints to recover the trust of customer and prevent crisis repeating.
- Propose changes to business process and other related activities to ensure service standard and enhance service quality of relevant departments and agencies force as well.
- Participate in the analysis report on the complaint for service recovery and prevent crisis occurring. Follow-up, report and close cases as requirement.
- Support programs, projects, ad-hoc tasks, section/ departments activities/duties such as propose development and management of procedures when needed.
2. Administration:
- Adjudicate and process claims in accordance to policies and guidelines; raise clarifications when necessary.
- Plan and organize the processing schedule to ensure timely.
- Prepare and deliver claims letter according to clients and agencies.
- Support in managing inquiries from clients or agencies via email or phone.
- Participate in user acceptance test.
- Prepare monthly report of claim analysis.
- Document and maintain work procedures.

- Laptop - Travel Opportunity