CONTENT MODERATION TEAM LEADER

• Location: Tan Binh District • Working time: Official time and based on Project time • Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow. • Performance management: career counseling, coaching, performance development, 1:1s mentoring, Team huddle, Ops calibration ETC... to make sure the team achieve the glide goal. • Handle client issues throughout the implementation life cycle in a timely and accurate fashion. • Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement. • Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved • Quality Audit, CSAT deep dive, Payment audit, ETC. (depend on client expectations) • Co-lead with OM/SOM to prepare the operation plans, budgets, ETC. to build-up the project. • Working with Global team & build up client relationship and handle all reports (if needed)

• Salary: Up to 17.500.000 mil / month • Periodical Bonus: twice / year • Position Promotion, Salary Increase: Once / year • 13th Month Salary - Insurances Followed Vietnamese Labor Law • Bonuses, Gifts for Holidays • Activities: Birthday Party, Employee Engagement Activities

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