Chuyên viên ứng dụng CNTT

I. Job summary / Objective
- Support and monitor users follow using management software which is used to manage operation activities in factory, warehouse
- Troubleshooting and resolving application problems and providing training to users how to use system.
- Well engagement with user to understand the business to support user, monitor & report of system usage status.
- Problem solving skills to revise existing systems and suggest improvements.
- Line manager: IT Manager
- Work location: Calofic Quang Ninh plant, VFM Wilmar plant
II. Job Duty and responsibility
1. Support the project implementation
- Participate in collecting detailed user’s requirements
- Participate in system integration test and user acceptance test during the implementation
- Implement the preparation activities and trial run on site.
2. Maintain the documents support for IT system
- Follow and update the user’s manual of application.
- Follow and update the detail process of IT system.
3. Support user on application implementation.
- Monitor, report the incident logs, support data analysis for problem solving.
- Walk with user through steps to help them resolve their technical problems.
- Maintain procedures of application and provide workaround support to the operation team.
4. Maintain the application engagement
- Provide training sessions for user: manual of application, instruction for users
- Support the implementation of new solutions or applications on site
- Set up and modify configurations, authority of users in IT applications.
- Monitor and validate data between system and operations to prevent the mis-engagement.
5. Provide the innovation and improvement point
- Walkthrough with user to understand the detailed operation process.
- Provide insight user’s requirement to entire team get into technical requirements.
- Participate in system test, user acceptance test to provide the techinical improvement.
- Collect and report the demand or need from users.

- Toeic 400+
- Bachelor/Colleges degree in information technology, computer science, or a related field (or associate degree and equivalent experience).
- Preferred 1+ years of experience in a project coordinator, End-user computing (EUC) in factory, warehouse.
- Willingness to solve complicated problems and eager to learn.
- Critical thinking skills and an analytical mind with strong problem-solving abilities.
- Teamwork spirit
- Strong communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.

1. Thời gian làm việc: 44h/ tuần
2. Nghỉ phép: 12 ngày/ năm
3. Được đóng BHYT, BHXH và Bảo hiểm tai nạn 24/24
4. Phúc lợi hàng tháng: Các sản phẩm của công ty (được cung cấp hàng tháng sau thời gian thử việc)
5. Thưởng cuối năm theo năng lực & kết quả làm việc, review năng lực 1 lần/ năm
6. Khám sức khỏe định kỳ, các hoạt động gắn kết
7. Trải nghiệm văn hóa học tập, chia sẻ & phát triển

- CV
- Bằng cấp, chứng chỉ