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Lĩnh vực: Công ty bảo hiểm

Mô tả công ty

OAC is a boutique recruitment agency originated from Hong Kong. We value ease of use for our customers, and take responsibilty in our work seriously

OAC is an international Recruitment Consulting firm
headquartered in Hong Kong since 2014.

We currently have physical offices in
Hong Kong, Singapore, Vietnam, and China.

We strive to be market specialists, and together with a
humble yet professional attitude becomes the key
recipe for our success.

Our aim is to create value to both Clients and
Candidates in a simple, effective, and reliable manner

One Arrow Consulting Vietnam Tuyển Dụng

Chuyên viên Bồi thường Bảo hiểm - Claim Executive

Nhân viên
15 - 20 triệu / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềBảo hiểm
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpCao đẳng trở lên
Claim responsibilities:
- Manage overall claim process and monitor all incoming Claim documents with strict adherence to agreed timeline
- Analyze the claim and decide whether it is covered by the policy
- Analyze and review claims for accuracy, completeness and eligibility
- Prepares and maintains reports and records for processing and summarizing on deadline.
- Maintain quality of Claim Services by ensuring that all inquiries and payments are resolved quickly
- Work closely with partners to ensure Claim process to agreed SOP
- Ensure quality management of claims in accordance with best practices
- Develop and manage multi-taskings and ensure delivery of timely, high quality customer service.
Customer Service responsibilities:
- Working closely with tech team/partnership to develop products and solve issues.
- Manage the communications via matrix channels: incoming/outing call, email
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive
- Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Other duties from Operations Manager
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