Operational F&b Director

* Main Duties
* Administration
- Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, nhãn hiệu Standards and that company actions have been introduced and implemented where appropriate.
- Oversees the preparation and Update of detailed Skills Training Materials and Departmental Operations Manuals defining standards for each department.
- Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
* Customer Service
- Ensures that all associates are all carefully and adequately trained to be able to provide consistent excellent service and deliver the nhãn hiệu promise, with exceptional guest service at all times.
- Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
- Spends a significant amount of time working in the operation and public areas overseeing service, the quality of the operation and observing employee-guest interaction. This requires constant interaction with guests, good relations with Heads of Department and constant coaching of associates in guest service skills.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Acts as a role model in relation to positive guest interactions, helping ensure high levels of repeat business, as well as creating a positive impression within the local market and with guests.
- Establishes excellent rapport with guests maintaining positive relationships and handles all guest complaints, requests and enquiries on food, beverage and service.
- Establishes appropriate Sequences of Service and personally ensures a consistent high quality of service delivery is maintained at all times in khách sạn outlets.
- Is a hands-on Manager and maintains a high presence in the Outlets during meal periods ensuring nhãn hiệu standards are maintained and guest expectations are exceeded.
- Together with Executive Chef/Chef De Cusine, ensures the company outlets are managed according to the established ý tưởng chung statements.
- Has a thorough knowledge and understanding of all food and beverage items within menus and pro-actively recommend and promote products to clients.
- Ensures companies Food and Beverage Departments respond to the results of the Consumer Audit and ensures the relevant changes are introduced and implemented.
- Works closely with other members of the Management nhóm in a supportive, collaborative and flexible manner, focusing on the overall success of the company and the satisfaction of our guests.
- Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in the spirit of “We work through Teams”.
- Ensures that all associates are up to date with the availability of seasonal and new products available in the market.
- Tastes and monitors the food and beverage products served throughout the operation, providing phản hồi where appropriate.
* Financial
- Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Ensures that each outlet is operated in line with maximising profit while delivering on the thương hiệu promise.
- Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the nhãn hiệu promise to the guest.
- Assists in the preparation of the Annual Business Plan for Food and Beverage.
Assists in the monthly reforecast, involves the respective Heads of Department as appropriate.
- Ensures that all company and local laws, rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
- Assists in the inventory management and ongoing maintenance of companies operating equipment and other assets.
- Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximise yield and overall profits in Outlets and Meetings.
* Marketing
- Assists in the preparation, utilisation and Update of the Annual MKT Plan, broken down as necessary by department.
- Evaluates local, national and international market khuynh hướng, vendors and other restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
- Works with Heads of Department to look for marketing and Public Relations opportunities to increase awareness and ultimately business.
* Personnel
- Assists in the recruitment and selection of all Food and Beverage associates. Ensures that Heads of Department follow company guidelines when recruiting and use a competency-based approach to selecting their associates.
- Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the outlets and department’s grooming standards.
- Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
- Assists in the development of Departmental Trainers through ongoing phản hồi and monthly meetings.
- Ensures that each Head of Department plans and implements effective training programmes for their associates in coordination with the Training Người quản lý and their Departmental Trainers.
- Oversees the preparation and posting of weekly work schedules in each department, making sure that they reflect business needs and other key performance indicators.
- Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
- Ensures that khách sạn Food & Beverage associates follow all company and local rules, policies and regulations relating to fire and hazard safety, and security.
* Other Duties
- Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
- Coordinates Repair and Maintenance issues ensuring the outlets are always in excellent condition.
- Maintains strong, professional relationships with relevant representatives from competitor brands, business partners and other organisations.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.