Onboarding Responsibilities in relation to implementation of new client account include: •Guiding a new client in the completion of the account opening forms, validate for completeness of executed forms & supporting documentation, perform callback confirmation and where necessary, ensure that relevant waivers and deferrals are obtained before routing the documents to the Account Services Unit (ASU) for processing. •Following up on the account opening in a timely manner and engage ASU, Compliance and client on clarification and rectification of discrepancies, if any. •Advising client on the account details via secured email upon account opening. Post account opening, RA will be required to ensure all internal system tagging are correctly completed (e.g. RM and cost center codes) and that client specific pricing has been updated and made effective in the pricing system. •Conducting KYC in Citi system, engaging BSU and Compliance team on clarification and rectification of discrepancies if any. Responsibilities in relation to maintenance of client information include: •Ensuring timely update of all client-related information including any changes in signatories, addresses, contact details, client-specific pricing and electronic banking privileges and mandates. •Performing regular portfolio review of dormant accounts and to highlight to RMs for their necessary action. •Owning and overseeing end-to-end process for account closure with the assistance of various internal departments in order to ensure no undocumented exposures or lapses, and to inform clients accordingly. •Obtaining necessary information and supporting documents from clients (if not obtained by RM during normal course of business) for KYC new and renewals and compliance queries. •Maintaining and archive documents according to business requirements. •Clearing and routing incoming mails to intended recipients. Servicing Responsibilities in relation to providing customer service to clients include: •Coordinating internal departments to deliver the best possible service outcome for the client. •Responding to client queries in a timely, accurate and relevant manner. •Owning and managing the process for obtaining approvals for line excesses via CRI, including sourcing and clarifying relevant information from the RM and client before recommending the transaction for approval. •Following up closely with Citi Service for any request that is important to the client or time sensitive. •Resolving, with clients’ inputs (and RM approval where necessary), technical errors due to lapses by the clients such as irregular or wrong check signatures, unintended temporary account excesses, etc. •Assisting in the resolution of operational errors that occur from time to time owing to lapses by the bank and to manage the communication with the client, if it is beyond Citi service’s mandate.
Yêu cầu công việc
Requirements: •University graduate •At least 5-year experiences in banking industry •Customer oriented •Attentive to details with high accuracy in work •Ability to effectively plan, manage time and work independently. •Proficiency in English and Vietnamese
Quyền lợi được hưởng
- Premium Healthcare plan - Training & development program - Professional and active working environment
Người liên hệ : Bộ phận nhân sự Citibank N.a In Vietnam
Quy mô công ty : Trên 1000 nhân viên
About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management. About Citi Vietnam Citi is the leading foreign bank in Vietnam with branches in Hanoi and Ho Chi Minh City and a nationwide partnership network that covers all of Vietnam’s 64 provinces. Citi combines its global presence and resources along with a large local footprint to offer innovative solutions to meet the evolving needs of our clients both in Vietnam and those looking to invest in Vietnam. Additional information can be found at www.citigroup.com or www.citi.com or www.citibank.com.vn With our business expansion, we are looking for outstanding and suitable candidates for the following position: