- Efficiently diagnose and identify a customer’s reason for contacting, and provide the customer a direct path to solution, using the appropriate options provided by policy and process resources. - Make the interaction easy for the customer (low customer effort) and aim to create a fan. - Effectively upsell the appropriate product or service as a solution to the customer need. - Ensure the customer issue is resolved at first point of contact whenever possible.
Yêu cầu công việc
- Experience of working in Sales or Customer Care - Customer obsession. Help customers discover, buy, use, and love products that meet and exceeds their needs; - Communication. Excellent in English and Strong proficiency in written English; - Sales Proficiency. Demonstrates the confidence and ability to present tailored solutions, make offers, and close the sale.
Quyền lợi được hưởng
- Attractive Salary - Full Insurance - Summer trip, team building