Service Trainer / Đào Tạo Dịch Vụ Khách Hàng - Hệ Thống Highlands Coffee Miền Bắc

Report to (Position):

- Training Manager

Supervise / support (team / positions):

- Supervise Service Trainer / Server Leaders in stores.

- Support District Managers / Store Managers.

- Execute and ensure to sustain the Highlands Coffee Service Excellence training program based on established methodology and standards set by the company.

Conduct Orientation & Basic Service training to newcomers;

- Design, implement and develop Service Excellence programs;

- Support in sustaining the HC Service Culture through effective training & certification program and other training activities.

- Ensure all servers’ compliance in all policies and procedures during store operations.

- Assist Training Manager in developing and conducting Soft Skills training;

- Lead other special projects in improving service performance in stores;

- Be responsible for administrative tasks of the department.

- Achievement of Monthly Objectives.

- Achievement of targets in terms of training and certification of store Server Leaders.

- Achievement of recognition in both local and international expertise on Service competitions for the HC team.