Technical Support Engineers

Technical Support Level 3 Engineer - Good in English communication. - Train, mentor and supervise other Engineers when being assigned. - The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills. - Advanced Unix System Administration preferably Linux based. - Advanced knowledge of TCP/IP networking. - Knowledgeable of HTTP Protocols and REST API. - Knowledgeable monitoring systems such as Icinga (Nagios), Zabbix, and/or Sensu/graphite. - Understanding of network monitoring tools: Zabbix, Kibana, PRTG or an equivalent system. - Knowledgeable of webserver Technology such as Apache, NginX, and/or Tomcat. - Knowledgeable load balancers such as F5 and/or HAProxy. - A Scripting/Programming Language such as Bash, Perl, Python, Ruby, and or Java. Prefer: Python. - Advanced ability to troubleshoot and trace logs. - Understanding of Ticket Management tools: Zendesk, Freskdesk is a plus. - Database: Oracle, SQL. - Working based on Shifts Transfer. - On call possibility. - Can work onsite if required. Technical Support Level 2 Engineer - Very good in English communication. - Train, mentor and supervise other Engineers when being assigned. - Advanced knowledge of cloud services such as Microsoft Azure and Application Insight. - Knowledgeable of OOP, HTTP Protocols, web services and SOAP API. - Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess. - Strong knowledge of database technology such as SQL Server and MySQL. - Extensive experience in supporting application written in .NET framework, ASP.NET MVC, HTML5, JavaScript, Angular, C#, and VB6. - Knowledge and usage of tools such as GitHub, TeamCity and Octopus. - Advanced ability to troubleshoot and trace logs. - Strong sense of curiosity and ability to quickly & eagerly learn the inner working of applications are musts. - Can work onsite if required. Technical Support Level 1 Engineer - Very good in English communication. - The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills. - Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must. - Knowledge of cloud computing services such as Microsoft Azure. - Understanding of incident management tools such as Zoho Desk. - Knowledgeable of database technology including SQL Server and MySQL. - Knowledgeable of OOP, web services and SOAP API. - Knowledgeable of programing languages such as .NET, JavaScript, HTML5, Angular, C# and VB6 is a plus. - Working based on Shifts Transfer. - Can work onsite if required. - Working time: night shift.