- Be the principal contact point for Customers. Ensure timely responses to Customer feedback and inquiries.
- Prepare training materials, including presentations, user guides, and video tutorials, to assist customers in effectively using software products.
- Lead training sessions for customers to ensure their understanding and successful use of products.
- Stay up
- to
- date with the latest developments in the field of bioinformatics and single
- cell data analysis to provide informed technical support and training to customers.
- Review scientific publications and summarize key findings to feature on the website.
- Collaborate with the Marketing team to develop strategies for marketing and technical support content.
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