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VNM - Vice Consul B3

british embassy in hanoi

Lượt xem: 277 | Ngày cập nhật: 31/12/2018 (4 năm trước)

Tỉnh thành tuyển dụng: Hà Nội

Mức lương: Thỏa thuận

Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ


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Thông tin

- Chức vụ: Thực tập sinh

- Kinh nghiệm: Không yêu cầu

- Hình thức làm việc: Toàn thời gian cố định

- Yêu cầu bằng cấp: Không yêu cầu

- Yêu cầu giới tính: Không yêu cầu

- Số lượng cần tuyển: 0 ứng viên

- Ngành nghề: Dịch vụ

Mô tả công việc

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category: Foreign and Commonwealth Office (Consular Roles)
Job Subcategory: Consular
Job Description (Roles and Responsibilities):
To provide a full range of consular services to British nationals in Norther Vietnam. To lead on complex casework and outreach activity and to manage and provide advice to the Pro-Consul based in Hanoi which may include organising/monitoring work flows, performance management, training and development, mentoring and coaching. The job holder will also work closely with their counterpart in Ho Chi Minh City to ensure a network approach to providing consular assistance across the whole of Vietnam.
The job-holder will be expected to consistently deliver customer services to a high professional standard with empathy, flexibility and resilience. This is a challenging but extremely rewarding job, which will allow the jobholder to improve management, customer service skills, gain experience of supporting people in difficult circumstances and work in an international English language environment.
The team works within a supportive Asia Pacific Consular region and works closely with colleagues to provide wellbeing and resilience to all consular staff.
Assistance provided is through modern and efficient consular services in line with the Foreign and Commonwealth Office (FCO) Consular Services Strategy, Consular Guidance and Customer Charter, local procedures, guidance and performance standards.
Roles and responsibilities / what will the jobholder be expected to achieve?
Providing consular assistance to British nationals who are travelling or resident in Vietnam by leading on high profile or complex cases (40%)
· Leading on complex/high profile cases or cases involving vulnerable British Nationals. Assistance work includes issues such as parental child abduction, mental illness, rape/sexual assault, missing persons; victims of serious crime; hospitalisations; potentially vulnerable arrests; media sensitive cases;
· Supporting and advising Pro Consul on assistance cases and working closely with consular colleagues in Ho Chi Minh City to ensure a one network approach to consular work is carried out.
· Visiting detained British nationals in police stations and prisons, explaining procedures and monitoring welfare, writing visit reports for family and taking follow-up action with the Korean authorities and London Consular teams as required;
· Providing consular assistance during crises;
· Ensuring the team meet all consular business targets and promptly recording assistance casework on CASEBOOK, the consular casework management system.
Staff management, Resource management, Personal Development (15%)
· Direct line management of one Pro Consul in Hanoi
· Carry out management checks of cashier duties and documentary services;
· Carry out monthly management information checks and producing statistics showing trends of types of assistance cases in Vietnam;
· Management and profiling of a section budget of approximately £5,000 for outreach and engagement work, ensuring both achieve a full spend within the financial year;
· Use the 70:20:10 model to focus own learning and development in line with Personal Development Plan.
Outreach to local authorities and partner organisations (15%)
· Liaison with central Ministries and local authorities; maintain and build a network of contacts with the Vietnamese authorities (e.g. Ministry of Foreign Affairs, Ministry of Justice, police stations, detention centres, prisons, hospitals, airports, immigration);
· Lead on planning the section’s prevention objectives and activities and monitoring progress throughout the year;
· Lead on outreach to partner organisations (embassies, NGOs, charities, churches and other civil society groups) to establish further sources of assistance for British nationals;
Provision of fee-bearing notarial and documentary services in line with Consular Guidance (10%)
· Oversee the provision of fee bearing services, ensuring they are conducted in line with policy and appropriate fees are taken;
· Approving Emergency Travel Documents (ETDs) to replace lost, stolen and expired passports;
· Oversight of Civil Partnerships, Same Sex Marriages and Citizenship Ceremonies.
Assistance with Post’s network crisis preparations/corporate contribution (20%)
· Provide support on: Consular crisis preparation ensuring consular elements of the crisis plan are up to date; organisation of crisis exercises; and support non-consular colleagues on the Crisis Hub platform (the Foreign and Commonwealth Office’s consular database for use in crisis);
· Contribute to the Embassy working environment by taking responsibility for an area of corporate delivery or change.

Yêu cầu công việc

Essential qualifications, skills and experience:
- Language: English, Vietnamese
- Excellent all-round communication skills to manage customer expectations, team and deliver difficult messages;
- Previous problem solving experience in a customer facing role including working under pressure with highly distressed people;
- Ability to follow guidelines and plan and prioritise effectively;
- Ability to work well with others and to build and maintain relationships with customers and stakeholders;
- Management experience;
- Previous experience of working in an English language environment;
- Should be a proactive and creative self-starter with strong interpersonal skills who has the ability to learn quickly;
- Able to prioritise in a fast-paced work environment, working largely unsupervised, delivering to deadlines and agreed targets.
Desirable qualifications, skills and experience:Local knowledge such as some understanding of Vietnamese law, local authorities, and/or social welfare would be an advantage.
Required competencies: Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace, Demonstrating Resilience
Application deadline: 6 January 2019
Grade: B3 (L)
Type of Position: Fixed Term
Working hours per week: 35
Duration of Post: 12 months
Region: Asia Pacific
Country/Territory: Vietnam
Location (City): Hanoi
Type of Post: British Embassy
Number of vacancies: 1
Starting monthly salary (VND): 30,016,419
Start Date: 1 February 2019
Other benefits and conditions of employment
Learning and development opportunities (and any specific training courses to be completed):
- The British Embassy offers a competitive remuneration package including salary, leave entitlement, flexible working patterns, medical package for staff and dependants, and opportunities for learning and development.
- This position is being advertised as a full-time fixed term contract for 12 months linked to the British Embassy’s Local Staff B3 grade.
- Employment offers are subject to the successful clearance of pre-employment checks.
- Staff recruited locally by the British Embassy Hanoi is subject to Terms and Conditions of Service according to local employment law.
1. Please visit https: //fco.tal.net/vx/appcentre-ext/brand-2/candidate/so/pm/4/pl/1/opp/7970-VNM-Vice-Consul-B3/en-GB and APPLY DIRECTLY TO OUR WEBSITE. Applications through any other channels will not be accepted.
2. All applications must be received before 6 January 2019 at 23:55 Vietnam Standard Time.
3. Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
4. The successful candidate should be able to start as soon as possible.

Quyền lợi được hưởng

- Learning and development opportunities
- Some evening work is required for specific events.
- Professional, dynamic working environment

Hình ảnh

Lưu công việc Phản ánh NTD Ứng tuyển nhanh So sánh lương
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