Aon Vietnam

JOB SCOPE
Be responsible for providing back-office-supporting tasks to ensure that municipal services are provided in an effective and efficient manner.
RESPONSIBILITIES:
- Supporting daily back office operations, including secretarial and clerical tasks such as:
 Answer all incomings calls and handle caller’s inquires
 Re-direct calls as appropriate and take adequate messages when required
 Greet, assist and/or direct visitors and arrange the meeting room accordingly
 Ensure all merge expenses and travel expenses have approval.
 Fixed Assets management: maintain and update office’s fixed assets list
 Petty cash: to be responsible for any cash transactions (advance, pay & receive including premium, claims) and to make monthly petty cash report
 Deliver items in accordance with distribution orders;
 Process daily job work orders for company assets control;
 Other clerical tasks, such as invoices and other indexed documents according to an established system, to ensure the accuracy of premium bills in and out.
- Supporting HR matters and other office-supporting tasks, including but not limited to:
 Support for Logistics arrangement for employees in their trips, training, seminar, event participation;
 Support the logistics and organization for companys events as well as employee relation activities, i.e. Staff birthday party, year-end party, outing, company trip, top producer, long service award, ect.
- Other duties as required or assigned by the Company from time to time.

 JOB SCOPE
The primary scope of this role is to assist Senior Claim Manager in advising and assisting clients in claim related issues to ensure that municipal services are provided in an effective and efficient manner.
 MAJOR RESPONSIBILITIES, OTHER RESPONSIBILITIES MAY BE ASSIGNED:
YOU ARE RESPONSIBLE FOR:
• Handling and providing services to clients;
• Assisting clients during claim of Health care session
- Receive, key in and sending claim documents to insurers to assure that they are sending on-time without missing
- Follow Claim process time (Turn - around time) every two weeks with Direct Insurers
- Assist insured in Dispute cases when there are inquiries from Insured
- Response and follow client’s inquiries
- Follow and advise clients for supporting documents & invoices;
• Data record and filling: maintain hard copy and soft copy claim data;
• Improve providing service
- Claim procedure & claim service improvement
- Find obstacles and negotiate with insurers to improve procedure & service
- When problem appears, propose solution and negotiate with relevant parties to solve
• Enhancing client Service
- Record and have actions to scope with clients’ complaints & inquiries to avoid repeat problem accordingly
- Quarterly update clients on new information about insurance programs & market information;
• Client Relationship:
- Visit clients for training or other cases if required
- Helpline service and giving advise;
• Coordinating with other teams to implement project and providing claim services
• Other tasks as assigned

JOB SCOPE
Be responsible for managing the overall daily office operations and development as well as implementation organizational strategies and policies, plan the use of materials and manage the administrative staff.
RESPONSIBILITIES:
Main duties:
• Contribute to the overall leadership, planning and management of Admin team
• Supervise day-to-day operations of the administrative department and staff members
• Develop, review, and improve administrative systems, policies, and procedures.
• Manage and maintain office administration systems and structures to support all levels of operations
• Manage administration budget and ensure compliance with budget monitoring and control
• Oversee the acquisition, management and disposal of the company’s fixed assets through the fixed inventory system.
• Manage the upkeep of office environment cleaning services, electricity and water
• Manage and monitor all the administrative contracts and lease agreements.
• Oversee property maintenance and ensure services operate efficiently
• Property/ Office Management, including ensuring compliance with Health & Safety, legislation, managing supplier contracts (eg. landlord, office machines)
• Manage and monitor the transport and security systems
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Logistics for Expat including but not limited to work-permit, residence cards.
• Manager and organize company’s events as well as employee relation activities ie. Staff birthday party, year-end party, outing, company trip, sales ambassadors, ect.
• Other duties as required

 JOB SCOPE
The primary scope of this role will be responsible for supporting Sales Professionals in dealing with market to have the best sales pitch, and providing satisfactory services to the clients through arranging policies, implement underwriting and marketing activities to achieve the targeted business objectives; supporting Corporate HN Team in admin workings, in providing satisfactory services to the clients through arranging policies, implement underwriting and marketing activities to achieve the targeted business objectives.
 MAJOR RESPONSIBILITIES
YOU ARE RESPONSIBLE FOR:
• Handling underwriting, and consulting works which is based on experience of dealing with quotations for prospect businesses, analyzing offers from insurers and proposing primary recommendations.
• Updating marketing technical format and presentations
• Handling the following up of won account and arrange the placement of policies for the client.
• Other tasks to be discussed with BU Head and/or Direct Supervisor
• Send Policy Handbook, Insurance Cards, Leaflets, Direct-billing list, Debit Note and Invoice to clients/insurers and make sure everything is correct before sending to client.
• Provision of claim report, statistical analysis
• Upload policy to system -> Assist in sales operational works.
• Other responsibilities may be assigned.

JOB SCOPE
Supervise Admin team to provide support services to HN office, be responsible for providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner.
RESPONSIBILITIES:
Receptionist Functions:
- Answer all incomings calls and handle caller’s inquires
- Re-direct calls as appropriate and take adequate messages when required
- Greet, assist and/or direct visitors
Administrative Functions:
- Supervise and accountable for Hanoi Admin Team
- Staff Pantry Management
- Office Leasing and Renovation Project
- Logistics for Expat
- Supplier management
- Maintain the general filling systems and file all correspondence
- Make preparation of meetings, conferences and conference telephone calls
- Logistics arrangement for employees in their trips, training, seminar, event participation
- Fixed Assets management: maintain and update office’s fixed assets list
- Petty cash: to be responsible for any cash transactions (advance, pay & receive including premium, claims) and to make monthly petty cash report
- Office expenses (car, taxi, electricity, water..), postage & telephone expenses
- Correspondence with landlord
- Assist employee to register cellphone/mobile and landline handling
- Support the logistics and organization for companys events as well as employee relation activities, ie. Staff birthday party, year-end party, outing, company trip, Top producer, long service award, ect.
- Implement the staff benefits, such as serious illness, death condolence, new born baby, children day, womens day, lunar New Year gifts to staff, lucky money, ect.
- Other duties as required

 JOB SCOPE
• Directs all aspects of personal assistance and secretarial work of GM , maintains the executive office and all matters relating to executive administration in a confidential, professional manner.
• Understand the responsibilities of other units and departments and co-operate with them.
 MAJOR RESPONSIBILITIES,
Be responsible for:
Assisting General Manager in daily work, you will be responsible for providing all secretarial and personal assistance for General Manager in:
• Responsible for all Meeting scheduling/arranging of GM
• Secretarial works at the meeting when it is required by GM
• Handling and coordinating all arrangement for GM in her trips, training, seminar, event participation
• Reports directly to and communicates with the GM on all executive office matters
• Maintains the utmost confidentiality and discretion when handling business affairs
• Cooperates, coordinates and communicates with Business Leader and other inter-departmental secretaries/coordinator as appropriate guided by GM .
• Supervises the work of the GM driver
• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
• Distribution of memos, letters and other information disclosed by GM & PO.
• Arranging internal / external appointments
• Translating incoming letters, documents, articles by request of GM & PO
• Provides pertinent information on socio-political matters
• Storing and keeping all confidential information
• Preparing monthly/quarterly/yearly operational results for management meetings and regional meetings if any.
• Perform any other duties which may be assigned by GM & PO from time to time.

 JOB SCOPE
The primary scope of this role will be responsible for supporting Sales Professionals in dealing with market to have the best sales pitch, and providing satisfactory services to the clients through arranging policies, implement underwriting and marketing activities to achieve the targeted business objectives; supporting Corporate HN Team in admin workings, in providing satisfactory services to the clients through arranging policies, implement underwriting and marketing activities to achieve the targeted business objectives.
 MAJOR RESPONSIBILITIES, OTHER RESPONSIBILITIES MAY BE ASSIGNED:
YOU ARE RESPONSIBLE FOR:
• Handling underwriting and consulting works which is based on experience of dealing with quotations for prospect businesses, analyzing offers from insurers and proposing primary recommendations.
• Updating marketing technical format and presentations.
• Handling the following up of won account and arrange the placement of policies for the client.
• Other tasks to be discussed with Senior Manager

 JOB SCOPE
Responsible for accounts receivable and company’s income accounts.
 MAJOR RESPONSIBILITIES
• Ensure all payments meet the Law and Company’s regulations
• Reconcile Bank and cash payment
• Handle all employees’ advance accounts
• Verify employees’ expenses claimed against advance
• Making payments to Insurers & vendors in proper manner
• Other task as assigned.

 JOB SCOPE:
The primary scope of this role is to assist CEO and Country Sales and Specialties Leader for data management, infrastructure, process, strategy of Sales operations. This position will create and implement high quality reporting and insights to advise our internal stakeholders to make data-driven decisions.
 MAJOR RESPONSIBILITIES, OTHER RESPONSIBILITIES MAY BE ASSIGNED:
1. DATA MANAGEMENT:
• Manage CPU team to control the quality of data input into E-Global including Broking module, client information, and report to business heads on a monthly basis;
• Conduction Training on TRS for end-users periodically ;
2. SALESFORCE SYSTEM ADMINISTRATION:
a. SFDC:
• Weekly review all pipeline activities to ensure user compliance on
 Opportunity value
 Close date
 Effective date
 Stage versus probability.
• Check the close won in SFDC versus Actual in Eglobal on monthly basis
• Implement the Global/Regional projects, if any
• Training new and existing staff, if and when required Quarterly “refresher” course
• Ensure SFDC is updated for monthly sales conference
• Ensure unadjusted amount to “2.5 times” metric once budget allocated
• Be responsible for everything sales data related, from tracking goals and handling sales workflows to create pipeline visibility and building forecast.
b. E Global:
• User / input quality management
• Training where required
c. Qlikview:
• Data report generation where required for both Clients and Insurant Markets
d. Development support:
• Undertake research requests for Aon Bangalore
• LMP: research databases as required
• Record Non-negotiable items and follow up if needed on monthly basis
• Arrange monthly team meetings and prepare the agenda/content
• Prepare income report analysis
3. SALES OPERATION:
• Provide analytics and reporting support for CEO and Country Sales & Specialties leader, including forecasting, pipeline analysis, quarterly and annual reports
• Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
• Work with the CEO and Country Sales & Specialties Leaders to develop effective training program for Sales Team
4. SALES DEVELOPMENT AND COORDINATION:
• Develop an in-depth knowledge of the company’s products via successful completion of required sales training program
• Work with CEO and Country Sales & Specialties to motivate and drive performance of the Sales Team. Consistently ensure that business is conducted with integrity at all times and that behavior aligns with Aon Values
• Serve as the main point of contact for Sales Team and address calls for the most general business issues.
5. OTHER TASKS:
• Branding management
• Marketing:
 Assist with organizing any local events i.e. client conferences, seminars etc
 Understand and champion Aon branding standards
• Bidding: Coordinate with brokers to produce the bidding
• Calculation of Sales award
• Submit compliance form as required
• Aon Choice Escalation
• Manage the diary / expenses submission for HCM Executive Director ( Tim) and Sales Leader
• Others assigned tasks.

 JOB SCOPE
The primary scope of this role is to assist Senior Manager / Manager to drive insurance brokerage revenue growth and develop a clear go-to-market strategy to achieve revenue growth target of insurance products.
 MAJOR RESPONSIBILITIES
Be responsible for:
• Handling and providing services to existing medium and large and/or assigned accounts
• Introductory telephone call, correspondence, letter and possible seminars, visits, entertainments with clients as needed basis throughout year
• Preparing renewal documents, questionnaire, pre-renewal presentation, audit existing covers for renewal, collect quotations; prepare renewal confirmations to underwriters and renewal documents.
• Checking policies and issue binder / cover notes, debit notes, policies, endorsements or certificates (if required)
• Participating in identifying classes/types of insurance that should be targeted for penetration and/or assist in new business presentation
• Explanation of coverage to local clients
• Setting up and following up Service Plan (Information Service/Bulletin, Mid-year Review Meeting, Market Overview, Uninsured Risks Review, New Products, Training/Seminars, Client Satisfactory Survey, etc)
• Responding to client enquiries in an efficient and professional manner.
• Maintaining close business relationship with the clients and the underwriters.
• Communicating with insurers or other service providers
• Cooperating with Accounting Department in following up premium settlement, bad debts from clients and to request refund of credit balance to client.
• Following the CSOM/ Best Practices/ Company’s guidelines, regulations