Customer Service Executive

- Monitor and inspect the imported goods from arrival to Vietnam until delivery to the customer (air import)
- Solve all problems which happened in process of import goods
- Coordinate with other departments to deliver in accordance with customer requirements
- Advising clients for all issues related to the field of logistics according to request of customers
- Handle customer enquiries, quotations and overseas agent correspondence and offering solutions.
- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.
- Make daily report of status of all shipments

- 13th salary - Annual health check - 24 / 7 heath care for staff and family