Customer Service Representative

• Interact with customers via phone, email, or VoIP applications to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and redirect to the Customer Service Leader and the system.
• Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources.
• Follow standard processes and procedures, ensuring smooth and error-free reservation process for passengers.
• Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally.
• Answer customers’ email when they have questions or inquiry.

• Global working environment.
• Attractive salary and incentive packages, details will be discussed in the interview.
• Yearly bonus.
• Regular training.
• Work-cover.