Front Office Engineer (RAN TRAN Network)

Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Support for 1st Level Service Restoration Activities. - Be able to manage complaints from Customer Care. - Be able to ensure Adherence to all Processes. - Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level. - Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager. - Be able to send/receive/follow up with trouble reports sent to the delivery units/supplier/customer. - Be responsible for Remote Service Corrective, Preventive Maintenance. Activities - Ensure attendance to be on time according to 24/7 Rotation Shift Roster. - Ensure all relevant information is captured and communicated during shift handover. - Monitoring of all alarms on RAN, Transmission via NMS Nodes when required. - Trouble reporting of creation, update and closure of generated alarms and complaints. - Ensure the quality of the content in trouble ticket is maintained. - 1st line trouble shooting of generated alarms and complaints. - Fault Escalation to relevant parties/delivery units. - Ensure inter working relationship and co-ordination of Fault origins with other Vendors. - Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process. - Ensure the operative performance at specified level according to the contractual SLA and KPI.

+ Working in a professional environment + Fully enjoy the preferential regimes prescribed by the State + Will be trained on work + Will be promoted in higher level + Annual travelling + Work time: 08:00am - 05:30 pm (Monday – Friday) + Other policies based on company information

+ English CV send to email