Customer Service Coordinator Airfreight Export

This position manage the booking from customers, carriers and company applications update.
Key Tasks
• To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with airlines etc.).
• Work out quotations for existing customers and providing obtained market information to sales.
• To check and verify documents and update Track & Trace system.
• To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
• To work within SOP’s and quotation from M&S and overseas offices.
• To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
• To feedback pre-claim details and status to customers.
• To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
• To Update IHT for incident shipment
• To verify and post incoming invoices
• To handle job costing / control shipping run by obtaining loading confirmation from airlines and/or contractors
• To handles customers statistics and reports.
• To Closing file in Shipping Run (SAP)
• To take up additional tasks as assigned

- Competitive Salary and Bonus - Social Insurance, Health Insurance, Unemployment Insurance according to Labor Laws - Professional, dynamic working environment