Customer Service Officer

1. Handle Customer Voice
- Handle Customer Voices via Face book, Website and update in CV Master file
- Follow up Customer Voice (CV) report and update pending cases in Master file. Record,update the status of each case
- Remind Stores to update pending cases if it is over 5 days
- Communicate with related department to update pending cases
- Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
- Raise and get the final from CS HQ Executive/Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
2. Report & Handle Report
- Receive the reports (Customer Voice, Refund, Price Error, Delivery, SOP from Stores, report CV from EC(if any) to consolidate and update in Master file
- Basing on Customer Voice/complaince to check the situation and advice to improve
- Basing on Reports , put in Analyse file
- Send Refund Report to Stores
- Receive CS and Cashier Reports to consolidate and update in file
- Pre-Prepare CS report and support CS Executive
3. Control Activities
- Random check Daily check list,the compliance policies/procedure at Stores relating to Customer Service and Cashier
4. Admin task
6. Support/ Project:
- Join/support the CS Projects are assigned by CS Executive/Manager
Support CS HQ Executive/Manager if needed

- 13th and MBO bonus - Japanese training