Documentation & Customer Services Staff

1. To ensure daily operations are followed & completed in line work instructions
2. To communicate with customers, carriers, AGL network & related parties to ensure all shipments are expedited timely & properly in compliance with customer’s requirements handling instructions, provided SOP
3. To ensure all operations steps are done timely & properly: booking, issuing doc ’s, updating data in
System CONTROL, LOGNET, etc …
4. To keep related parties informed if any change of operation process
5. To ensure files are filed as per standard requirements
6. To ensure payment are followed up until cleared
7. To ensure all assignments are met within the specified deadline provided.
8. Understand KPI target & ensure to be in compliance
9. To ensure outstanding matters/problems to be reported & proper follow-up
10. To handle other tasks assigned by Direct Report

- Incentive, Salary 13 - Personal Healthcare - Global Training