- Chức vụ: Thực tập sinh
- Kinh nghiệm: Không yêu cầu
- Hình thức làm việc: Toàn thời gian cố định
- Yêu cầu bằng cấp: Không yêu cầu
- Yêu cầu giới tính: Không yêu cầu
- Số lượng cần tuyển: 0 ứng viên
Mô tả công việcSet up processes and streamline operations to support end-to-end solution from order to delivery.
Manage day-to-day operations of direct to consumer product delivery and all other processes that ensure consumer satisfaction.
Collaborate with the Finance department to allocate revenue for P&L reconciliations.
With support of our external partners, you will manage all customer service operations (Quality, AHT, Productivity) to ensure exceptional service to all callers, cost per call, and consumer satisfaction.
Product return and reverse logistics (incl. payments): For unfulfilled deliveries (due to inventory mismatch, out of stock, quality, order complaint etc.) create processes that will enable HEINEKEN to refund consumers when necessary.
You will play a key role in tracking and reporting on key metrics that will help guide key business decision at the highest levels of our organization.
Yêu cầu công việcBachelors Degree or above in a relevant field
Language: Fluent in English and Vietnamese both spoken and written.
At least 5 years of experience in a similar role, preferable with experience in Online Retail or FMCG industry.
Solid understanding of Vietnamese eCommerce platforms, underlying (back-end) systems and business models
Strong data driven analytical skills, coupled with strong marketing foundation
Excellent verbal and written communication skills
Solid understanding with both bricks-and-mortar and online retailing
Ability to organize, plan, prioritize and meet deadlines
Uses technology to solve inefficiencies or create more consumer value.
A proven track record in achieving set objectives.
Strong desire to continually improve work processes and systems
Outstanding team player with substantial collaboration skills
Quyền lợi được hưởng- Good Package Compensation
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