European Chamber Of Commerce In Vietnam (Eurocham)

- Reporting to: Media & Corporate Relations Manager.
- To be responsible for memberships, database and mass-mail management. - Coordination of IT activities. To assist other colleagues/departments for a smooth running of the office.
- Key Working Relationships:
+ Internal: EuroCham staffs within EuroCham.
+ External: EuroCham members, Vietnamese central and local authorities, the European delegation to Vietnam, the media.
- MEMBERSHIP MANAGEMENT TASKS:
+ To maintain and update membership directory book and its online version on a regular basis.
+ Coordinates all membership relations material execution and printing, such as EuroCham’s yearly Membership Directory, Membership Card, etc...
+ Is responsible for new member enrolment and renewals, in close coordination with Finance department.
+ Manage Database and CRM system.
+ Have top-of-the-head knowledge of key Membership statistical indicators (e.g. number of members, geographical concentrations, key industries represented, etc).
+ Act as centralised Contact point for Questions of all members and track all member engagements with the Secretariat.
+ Supports the ongoing collection of data, improvement of data that can be extracted from the membership database (e.g. industry categories, source of member acquisition, engagements).
+ Ongoing collection of data and feedback towards the realization of the Memberships Year assessment, supported by members feedback in order to support the steering of the Marketing and Communications strategies going forward.
- MEMBERSHIP MARKETING TASKS:
+ Establish membership marketing strategies based on the value added provided by EuroCham to its members, depending on the use that a given member’s business may have from being a EuroCham member.
+ Track benefits awarded to the members and employ efforts so that they are fully utilized.
- OTHER ADMIN TASKS:
+ To assist the management team with administrative work, in the execution of projects as required from time-to-time (events registration, arrange B2B meetings for trade mission…).
+ To prepare express bills via their CIT system to send EuroCham publication, directory, cards…
+ Other Membership or Marketing-related supporting tasks as required by the Media & Corporate Relations Manager.
- Type of Contract: 24 months fixed term contract upon successful completion of a 2 month probation period.

Reporting to: Project Manager, Executive Director.
Supervising: Project Assistant.
Job Summary: The Project Officer performs both operational and research tasks related to organizing events and partnership coordination, attending matchmaking events, in-house research for publications, marketing and developing training materials.
Key Working Relationships:
- Internal: the project team at EuroCham Vietnam and coordination with consortium members
- External: European companies in South-East Asia, the European Delegation to Vietnam, EuroCham’s partners in South-East Asia, IP lawyers in the Helpdesk’s expert network, goods and services suppliers
Main Duties and Key Performance Indicators:
1. Represent the project during events, trade fairs and match-making events in Hanoi and/or HCMC and occasionally in other cities of Southeast Asia to strengthen the visibility activities of the project and distributing promotion materials;
2. Attend matchmaking events e.g. international trade fairs and proactively approach European exhibitors to generate IPR questions.
3. Support in organizing training events, securing experts and arranging logistics in partnership with the intermediary network;
4. Manage the database of enquiries regarding IP in South-East Asia from EU SMEs or intermediary organizations; produce reports and statistics on different aspects of enquiries;
5. Support the project’s IP Business Advisor in the production of training materials and publications by conducting initial research, creating first draft and providing further content and design input;
6. Attend meetings and conferences concerning IP in Vietnam and support in monitoring changes in regulations and IP landscape in Vietnam;
7. The candidate will be required to travel nationally and internationally;
8. The candidate will be required to network with the European business community on a regular basis.
9. Other tasks as assigned.
Location: Candidates based in Hanoi or HCMC can apply.
Type of Contract
- 2-year fixed term contract (with possible extension) upon successful completion of a 2-month probation period;
- Expected start date: as soon as possible

Key Working Relationships:
- Internal: EuroCham staffs within EuroCham (in Hanoi and HCMC).
- External: EuroCham members, Secretariats of partnered Business
association, companies that are targeted as potential members,
participants at events that are organised by EuroCham and its partners.
Membership relation management tasks:
- 1st contact point on the membership issues (membership application,
membership benefits, instruction and information).
- Day-to-day update membership database (through CRM system/Online
membership platform).
- Day-to-day follow up on membership benefits deliverables, such as:
Membership Directory, Membership Card, etc.
- Coordinate with outsource suppliers:
+ Courier service: deliver Membership card and print directory.
+ Printing supplier: update and produce print directory annually.
+ Card production: produce membership cards.
- Manage new member enrolment and renewals, in close coordination
with Finance department.
- Have top-of-the-head knowledge of key Membership statistical
indicators (e.g. number of members, geographical concentrations, key
industries represented, source of member acquisition, etc.).
- Ongoing collection of data and feedback towards the realization of the
Memberships Year assessment, supported by members feedback in order
to support the steering of the Marketing and Communications strategies
going forward.
Membership Engagement:
- Maintain good relations with members.
- Track benefits awarded to the members and employ efforts so that they
are fully utilised.
Other Admin Tasks:
- To assist the management team with administrative work, in the
execution of projects as required from time-to-time (events registration,
arrange B2B meetings for trade mission…).
- Other tasks as required by the Media & Corporate Relations Manager
(translation, meeting preparation, etc.).

Reporting to: Advocacy Manager & Executive Director.
Job Summary:
- Sector Committee (SC) Assistant position will assist both offices in HCMC and Hanoi.
- Key responsibilities include monitoring the industrial and trade developments in Vietnam in close cooperation with the EU Delegation in Hanoi; responding to inquiries on Vietnamese laws, regulations and policies, and supporting the activities of existing and new Sector Committees.
- The position also involves a high need for the coordination and organization of SC meetings as well as the support in drafting of the annual Position Papers for the printing of the EuroCham Whitebook.
Type of Contract: 24 months fixed term contract upon successful completion of a 2 month probation period.
Key Working Relationships:
- Internal: EuroCham Executive Committee, EuroCham staffs, Sector Committees within EuroCham
- External: EuroCham members, Vietnamese central and local authorities, the European delegation to Vietnam, the media.
Main Duties and Key Performance Indicators:
- Responsible for the coordination and activity of around 5 of EuroCham’s Sector Committees (SCs), including, but not limited to, setting up meetings, following-up meetings and ongoing activities/projects, organising events, maintaining internal and external information flows and contact with key stakeholders, consolidating comments on new legislations.
- Engage and closely follow up ongoing trade negotiations to ensure Sector Committee advocacy objectives are reached via different channels
- Support the Advocacy and the Executive Director to perform advocacy on behalf of EuroCham in coordination with the SCs
- Support the drafting of the position papers contributing to the EuroCham Trade Issues and Recommendations Whitebook, released in November/ December every year
- Solidify and further strengthen the network and good reputation with local, national and international authorities

Reporting to: Events & Operations Officer
Job Summary: Prepare and organize EuroCham events, Administration Office Assistant
Location Ho Chi Minh City – Vietnam
Type of Contract 6 months temporary contract
Key Working Relationships:
- Internal: EuroCham staff
- External: EuroCham Executive Committee, EuroCham members, the
- European Delegation to Vietnam, local media, external speakers, suppliers
and service providers etc.
Main Duties and Key Performance Indicators:
Events:
- Event logistics i.e. venue and catering booking and other arrangements
- Event promotion e.g. support design flyer and advertisement
- Take care of pre-event communication with speakers, suppliers and partners
- Manage contracts related to events e.g. hotel, interpreter, printer,
photographer, MC, sponsors etc.
- Send and follow up event invitation to targeted groups as required
- Secure and brief speakers
- Up-date event information on EuroCham’s website
- Collect registration and manage check-in counter at event EuroCham | JD_HR.016(001)_Event and Admin Officer 2
- Interact with members and non members at events( satisfaction, use of benefits)
- Send thank-you letter & presentations to all participants, upload presentations on website after event
- Deliver and consolidate event feedback
- Support budget planning and control incl. P&L report
- Support maintain monthly / annual calendar of events.
- Organize the office’s activities & events such as: team lunch/dinner, year end
party, team building activities, team away day ...
Administration
- To be responsible for inventory/purchasing of stationery, IT equipment etc.
- Be contact point for express post and other office related services
- Book travel arrangements for HCMC team e.g. hotels, flights etc.
- To assist in preparation of internal meetings e.g. Executive Committee monthly meetings incl. agenda and documents
- Support Events & Operations team in daily works

Reporting to: IPR Helpdesk Project Manager, IPR Helpdesk Business Advisor, IPR Helpdesk Project Officer, Executive Director Direct supervising: No
Job Summary:
The Project Assistant will be responsible to assist with maintaining various databases of the project, contributing to report drafting, E-learning modules development, liaising with various suppliers, preparing presentations and managing new media marketing.
Location: Ho Chi Minh City – Vietnam
Type of Contract: Fixed term contract ending on 21 August 2020 upon successful completion of a 2month probation period
Key Working Relationships:
- Internal: IPR Helpdesk team, EuroCham Executive Committee, EuroCham staffs, Sector Committees within EuroCham
- External: EuroCham members and other European companies in SouthEast Asia, the European Delegation to Vietnam, EuroCham’s partners in South-East Asia, IP lawyers in the Helpdesk’s expert network
Main Duties and Key Performance Indicators:
- Special responsibility in the delivery of the South-East Asia IPR SME Helpdesk project:
- Manage the enquiry database in a streamline format, produce reports and statistics on different aspects of enquiries.
- Support in organizing training events, securing experts and arranging logistics in partnership with the intermediary network
- Support in developing IP materials and publications
- Take care of purchasing and subcontracting activities of the project
- Support in budget management of the project
- Support in drafting technical and financing reports
- To assist with other task as required by line managers.