Mô tả công việc
( Xem thêm )
( Rút gọn )
- Oversee the operations functions of the hotel, as per the organization chart.
- Hold regular briefing and meetings with all heads of departments
- Ensure full compliance to hotel operating controls, SOPs policies, procedures and service standard.
- Lead all key property issues including customer service and refurbishment;
- Responsible for the preparation, presentation and subsequent achievement of the hotels annual operating bugdet plan;
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded;
- Develop improvement actions, carry out costs savings;
- Ensure that monthly financial outlooks for rooms, admin & general, on target and accurate;
- Prepare a monthy finalcial reporting for the owner and stake holders;
- Draw up plans and budget (revenue, costs, etc...) for the owners;
- Coordination with HODs for the execution of all activities and function;
- Manage and develop the Hotel Execcutive team to ensure carrer progression and development;
- Respond to audits to ensure continual improvement is achieved;
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirement.