We are now looking for a member to our Customer service team. Your main tasks and responsibilities are: •Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. •Enter orders from customers in SAP •Handle incoming requests from customers via telephone and e-mail •Maintain a balance between company policy and customer benefit in decision making •Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Yêu cầu công việc
•Native-level in German (additional language skills is an advantage) •Communication level English, as team communication is in English •Ability to communicate clearly and professionally, both verbally and in writing •Has a pleasant, patient and friendly attitude •Well organized and has a high level of empathy •High sense of integrity and commitment to customer satisfaction •Possess a strong work ethic and team player mentality •Detail oriented and fast learning •Commitment minimum 2 years. Working hours will be office hours (2-3 days/week) and afternoon-evening (2-3 days/week) since the job’s main focus will be on servicing the customers in Europe. Working Monday-Friday. We offer: MASCOT is an ambitious company, where professionalism, innovation and vigor are rewarded. Everyone, who can and wants, is given big opportunities for personal as well as professional development. With us, you will get a challenging position in a professional and goal orientated company with an international interface, where you have great opportunities to shape your own job, and you are naturally guaranteed sharing and cooperation with engaged and competent colleagues. Furthermore, you will be working in a dynamic company, where openness and job satisfaction are highly valued.
Quyền lợi được hưởng
- Competitive salary; professional working environment - Insurance according to company policy - Dynamic and friendly working environment
Mascot International Vietnam Ltd., Rep. Office In Hanoi
Địa chỉ : Unit 306A, HITC Bldg, 239 Xuan Thuy, Cau Giay, Hanoi
Người liên hệ : Bộ phận nhân sự Mascot International Vietnam Ltd., Rep. Office In Hanoi
Quy mô công ty : Ít hơn 10 nhân viên
MASCOT is a Danish company with a Scandinavian mentality and exports to most of the world. Employees come to work in Denmark, Vietnam, Germany and 12 other countries with the same mission: To develop, produce, market and sell the world's best workwear and safety footwear. Our ambitions are big, and therefore high quality is crucial. We aim for Best Practices in all we do. Thus, the corporate culture is characterized by energetic commitment and solution-oriented flexibility that directly benefits our customers. www.mascot.dk