Japanese Reservations Executive

10 - 15 triệu

Hà Nội

buffalo tours

Ngành nghề: Du lịch

Mức lương: 10 - 15 triệu

Cập nhật: 24/11/2017 ( 7 năm trước)

buffalo tours

Du lịch /

Chat ngay

Ứng tuyển

Lưu tin

Thông tin Lịch sử

Độ phù hợp

Thông tin

Công ty

Việc làm đề xuất bởi AI365

Thông tin chung

Chức vụ

Nhân viên

Hình thức làm việc

Toàn thời gian cố định

Số lượng cần tuyển

1 người

Thời gian thử việc

Hạn nộp hồ sơ

15/12/2017 ( Đã quá hạn)

Địa điểm làm việc

Tỉnh thành

Hà Nội

Quận huyện

Quận Hoàn Kiếm

Địa chỉ chi tiết

MÔ TẢ CÔNG VIỆC

Sales & Reservations
• Respond to new business opportunities and enquiries in an accurate, ap-propriate and timely manner
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on BRS in an accurate and timely manner
• Maintain thorough and up-to-date hard copied record for all bookings for easy access, filing and auditing purposes
• Secure allotment and negotiate best rates with local hotels and suppliers in conjunction with Purchasing and Operations
• Ensure accuracy and timeliness of monthly invoices to overseas agents and clients as well as payment collection in due time
• Follow up and reconcile any invoice discrepancies prior to handing over to the Accounts
Customer Services
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (BT offshore sales offices, operating offices, colleagues, tour leaders and guides)
• Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• In conjunction with BT offshore sales offices and operating offices manage agent familiarization trips
Efficiency
• Implement business development initiatives to consistently improve trip profitability
• Suggest new or improved policies and processes to improve efficiency
• Follow approved policies and procedures
• Implement initiatives to reduce Cost of Goods Sold

YÊU CẦU

Kinh nghiệm

0 - 1 năm kinh nghiệm

Bằng cấp

Đại học trở lên

Giới tính

Không yêu cầu

Độ tuổi

Không yêu cầu

QUALIFICATIONS AND EXPERIENCE:
• Graduate.
• Fluent in English and working Japanese skill.
• Good listening, reading and writing in English, Japanese will be advantage.
• Knowledge of Japan and ITs inbound travel market is a preferred
• Travel industry course and / or experience within travel industry.
• Computer skills including fluency in Microsoft Office.
OTHER SKILLS REQUIREMENTS & ATTRIBUTES
• Passion for travel Buffalo Tours style.
• Outstanding sales skills.
• Excellent communication and writing skills.
• Excellent interpersonal skills across a variety of cultures.
• Excellent organizational and project management skills.
• High standards of customer service.
• Able to problem solve and make decisions consulting others as required.
• Able to work under pressure and juggle multiple tasks.
• Flexible and able to work with uncertainties and changing priorities.
• Able to work independently and with a team.
• High attention to detail.
• Willingness to travel to trade shows and business trips when required.
• Able to work flexibly including outside office hours when required

QUYỀN LỢI

• A competitive salary package with monthly incentive rewards and annual bonus
• Health Care and Personal Accident Insurance 24 / 24
• Product inspection trips and annual company trip
• 14 days annual leave, 12 days sick leave
• Working Hours: Monday to Friday 8:30am to 5pm. Every other Saturday 8:30am to 2:30pm
• Training courses with great career development opportunities
• Social club with monthly in / out of office activities
• Annual staff party and companywide team building days
• Summer vacation within Vietnam and Asian countries