Logistics Solution Design & Implementation Specialist

Key Tasks:
Solution Design
• Evaluate and support assessment of winnability of enquiries and RFQs
• Perform on-site analysis of customer requirements if required.
• Appreciation of costs of operations, capital spend and effective use of company standard cost models.
• Deal directly with customers either by telephone, electronically or face to face and respond promptly to internal or external customer inquiries
• Create the solutions input required for the concept presentation for RFQ responses and customer presentations
• Obtain and evaluate all relevant information to handle product and service inquiries
• Calculate budgets for the implementation of new opportunities and Logistics Projects in general
• Liaise closely with the Marketing & Sales to ensure appropriate value propositions are developed and executed in the sales cycle
• Present solutions to prospective and existing customers
• Direct requests and unresolved issues to the designated resource
• Prepare and distribute customer activity reports to the relevant BUs or Product teams
• Communicate and coordinate with internal departments
• Follow up on customer interactions and provide feedback on the efficiency of the customer service process
• Assist in the billing process and operation process.
Project Management
• Ensuring delivery according to project timelines in order to ensure revenue recognition according to forecast.
• Responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Production Support team.
• Consulting: Be able to lead “Current State and Future state” assessments around functionality and/or processes. This will include white boarding, utilizing MS Visio and determining business improvement areas.
• Project Management: Responsible for providing relevant stakeholders, Senior Management clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo’s, etc.
• Documentation: Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan. Assist team in updating all implementation deliverables as required with new client requirements.
Support of Functions
• Support Marketing & Sales for sales visit and sales presentation
• Train and support the Logistics team in the usage of the Logistics applications (e.g. Warehouse Management System, Transportation Management System)
• Provide assistance and advice to business users in the effective use of the Logistics applications
• Point of contact for any application setup, application testing or any relevant application tasks that is assigned by Regional IT
Continuous Improvement
• Support quality programs and best practices in operations in alignment with Corporate Logistics standard including leveraging Lean and Six Sigma process
• Assist local operations in identifying and prioritizing local and area wide logistics initiatives
• Identify improvement opportunities and work with Logistics Implementation to ensure that the improvements have been implemented
• Monitor to ensure operational compliance with best practices and processes
KPI Management
• Assist the Trucking team and Custom Clearance team in getting and providing feedback about the service delivery of the subcontractors
• Evaluate performances of sub-contractors.

- Attractive Salary - Social Insurance, Health Insurance, Unemployment Insurance according to Labor Laws - Professional and active working environment