Owners Relationship Executive / Junior Customer Service

Thỏa thuận

Hồ Chí Minh

blanket solution company limited

Ngành nghề: Việc làm bán hàng Du lịch Khách sạn - Nhà hàng

Mức lương: Thỏa thuận

Cập nhật: 23/10/2018 ( 6 năm trước)

blanket solution company limited

Việc làm bán hàng Du lịch Khách sạn - Nhà hàng /

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21/11/2018 ( Đã quá hạn)

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* Job Summary
Working as a Owners Relationship Executive in an international Property Management Company.
Support Customer Service Manager in communication with the foreign clients of the company and introducing company’s services: short term leasing, long term leasing and furniture package.
* Key Responsibilities
- Work in an international environment with English as company language
- Work only with international clients from Korea, Hong Kong, Taiwan, Singapore and other countries
- Work with an existing database of clients as their account manager, follow up with requests and take care of clients’ apartment
- Introduce and explain company’s services, such as: short term leasing management, long term leasing management and furniture package
- Look for new clients, increasing company’s presence on the market
- Determine clients’ needs and requirements and be able to promptly respond to them
- Suggest and find ideal solutions of property management and furniture packages for client’s apartments
- Prepare and send quotations of selected interior option with expected timeline
- Negotiate property management and furniture contracts with clients
- Coordinate the project between client and furniture company
- Quality control of furniture company work, cross check the actual realization with the contract, follow up with the deadlines
- Coordinate with other departments of the company on behalf of client
- Coordinate with building management on behalf of client
- Control purchase order for interior related items
- Monitor maintenance work in apartment
- Follow up on payments of furniture packages and main contracts
- Prepare handover report for clients
- Prepare and oversee quarterly maintenance check
- Update and improve furniture package list and preparing more options for the interior items
- Work closely and maintaining ideal partnership with interior team, furniture and electronic suppliers
- Prepare regular reports for management and owners

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- English is a must
- Additional language is a plus, especially Korean
- Preferably with experience in interior design/furniture sales/project management
- Bachelor’s degree in related field from an accredited institution
- At least 1 year experience in interior design, customer service, sales or related fields
- Ability to effectively communicate in English, both verbally and written. Clients will be foreigners so exceptional English language skills are a must.
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;  
- Ability to apply common sense understanding to carry out detailed written or oral instructions.  
- Ability to deal with problems involving a few concrete variables in standardized situations.  
- Persuasion skills; ability to close deals  
- Literacy, ability to write routine reports, correspondence and presentations. 
- Excellent communication, interpersonal and writing skills;  
- Driven, competence, flexibility and a willingness to learn;  
- Excellent organizational and time management skills with the ability to multi-task;  
- Ability to fulfill tasks with minimum supervision; high level of self-motivation
- Result-oriented with ability to work effectively under pressure
- Creativity, imagination and the ability to use initiative;  
- Good teamwork, analytical and problem-solving skills;  
- Business-related awareness and a good knowledge of current affairs.