Senior Account Executive focuses on working with existing clients and providing superior customer service, ensuring smooth and timely ordering and delivery of products, and addressing customer claims. The executive will also help manage local suppliers producing products for our clients. S/he will need to work with and support other departments on export, production, shipping needs, and receivables. The executive directly reports to the Sales Manager and Board of Directors, and works with other departments to achieve his/her duties.
• Works with all existing customers to ensure smooth ordering, timely delivery and excellent customer service. Support Sales Manager and Directors on international accounts.
• Manages Vietnam accounts and find new clients in Vietnam
• Manages purchase orders (POs), pricing, delivery, shipment, and claims
• Prepares shipping schedule and provide to manufacturing team and logistics team, and follow-up
• Coordinates with manufacturing team to ensure timely production and delivery
• Coordinates with logistics team to ensure timely and appropriate shipping/customs/tracking
• Provides superior customer service to address issues with claims, delivery and orders
• Monitors quality certification
• Manages outside suppliers for on-time production, quality and pricing. Coordinates with them and our international clients to execute orders.
• Helps monitor and build marketing materials