Tekmark Group provides accurate test and measurement science solutions to leading technology companies. As future technology enablers, we are committed to the researchers, engineers and technicians who will define the future, and rely on us to embrace accelerated breakthrough in electronic innovation.
JOB OBJECTIVE: • To provide quality technical support to sales team and assist to increase sales. • To support customers with pre-sales/post-sales technical service support for EMS/OEM/ODM industry such as Testing and production instrument/equipment. • To provide excellent customer service to ensure customer satisfaction. • To solve customer problems with competent technical knowhow and value-add solutions. JOB RESPONSIBILITIES: • Assist the field engineer to exceed sales target via Pre and Post-sales Technical Support such as:- Demonstration, Product Application, Product Training, Testing and Commissioning of Test and Measurement and production equipment • Participate actively in sales process from deal qualification to benchmarking until deal closure; • Be an expert in customer application and competent to identify key technical value differentiators to win deals • Analyse customer requirements, recommend and find the right solution for the customer • Be the customers rock. Handle customer enquiries and solving customers technical problems with excellent service to ensure customer satisfaction • To build up good relationship with customers to enhance customers retention • Take initiative to continuously improve support services provided to customers • To carry out other duties or responsibilities assigned from time to time.