Job Scope: Establish a high quality of standards and smooth operation of Housekeeping Department. He/ She is responsible to be in charge when Executive Housekeeper is absent to monitor the global Front Office, Housekeeping and Laundry operation. He/She is further in charge of the training program of the different section under his/her supervision. He/She is responsible for the guest’s satisfaction in accordance with the Hotels philosophy. Achieve a high level of guest’s satisfaction, consistency and efficiency in service and politeness among the members of the staff. Control the Front Office, expenses to a minimum level and maximize the revenue through room and guest sales. PRIMARY RESPONSIBILITIES • Responsible for overseeing operation of the housekeeping department on a day to day basis. • Work with the Housekeeping Manager to be proficient in the administrative operation of the applicable department of responsibility and other projects or activities as may be required. • Observe around the public areas & make sure everything in well condition. • Manage the floor section to work in a professional way. • Checking and notes all information in the log book. • Make the room maid worksheet for each floor. • Briefing meeting with room attendants to give all information. • Checking all the vacant room status. • Make sure all arrival expected rooms in good condition. • Supervises all room attendants coordinates in the work plan on safety, hygiene and harmonious. • Checking and remind staff pay more attention on all occupied rooms. • Checking room maid worksheets more often during staff working. • Inform to E/N in time when have problem. • Control and solve all problems. • Make the linen inventory monthly. • Take care of work performance and personal grooming of room attendant. • Evaluates room attendant and report to Housekeeping Manager. • To participates all internal training courses of the hotel and department. • Assumes responsibility of the mini bar • Perform any other duties that may be required from time to time. • Making amenities consumption report. • Making the reconciliation report daily. • Updates the policies, procedures, all the information of hotel and department. • Checking and report all guest room status daily. • All problem related in guest rooms must be report to housekeeping manager. • Report in time to E/N when have problem • Ensure enough the clean room attendants to save the expenses (water, electricity, chemicals). • Ensure that internal training courses be provided accordingly to the training programs. • Ensure a good atmosphere and efficient co-operation in the department and maintain the good relation with other departments. • Responsible for the grooming of your personnel. • Report to Housekeeping Manager. • Supervises the room attendant, keep updating all information to laundry and public attendant. • Maintain a good working relation with all other departments. • Must be ready and responsible when assigned to other position and or other duties designated Housekeeping Manager or the Hotel Management.
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- At least 5 years experience handling all Housekeeping functions; good relationship with FO, F&B, ACC, SEC, M&E and Human Resources. - Preferably in the hospitality industry. - Ability to work in a computer based, multi-task environment. - Must be able to work independently with little supervision, as well as have the ability to consider, evaluate and make sound business decisions regarding financial related questions. - Be aware of and follow up all hotels procedures, regulations.
- Attractive salary - Insurance - Professional working environment