Call Center Representative (Quận 8)

1. Job Purpose
This position will be the contact point to serve customers by determining requirements; Answering incoming calls from customers to take orders; responding inquiries; resolving troubleshoot problems; fulfilling requests; providing information; and maintaining database to enhance customer service.
2. Accountability
• Proactively gain a full understanding and maintain excellent knowledge of products and services in order to understand customers needs.
• Achieve productivity standards and goals while maintaining high level of customer service, building conversation, patience, and maintaining high
• Receive high volume of inbound calls with varying degrees of questions or concerns while having the ability to quickly identify a clients request or problem.
• Effectively express empathy and compassion, and take full ownership of the clients satisfaction
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
3. Key responsibilities
• Answer calls and respond to emails/ website/ fanpage to handle customer inquiries. Conduct customer satisfaction survey.
• Provide customers with product and service information, Update existing customer information into system. Follow up with customer calls where necessary
• Register and follow up customer complaints. Identify and escalate priority issues
• Document all call information according to standard operating procedures
• Complete call logs and follow quality assurance standard. Produce call reports
• Others: to be assigned by the Line manager or Company’s management (if any)

- 13th Month Salary & Competitive Bonus & 20 days of Annual Leave - Financial Support, Health Care and Well - being Programs for all Staff and their Family - Extensive Training Program