DACHSER is a global of Europe's leading logistics provider. DACHSER provides intelligent logistics. It means that we draw on years of experience, state-of-the-art information technologies, and daily cooperation between large numbers of highly motivated people from a variety of countries and cultures. Dachser is represented in the business fields European Logistics, Air & Sea Logistics as well as Food Logistics and so offers the infrastructure for contract logistics, in which in addition to transport warehousing and value added services are offered. With headquarters in Kempten, Germany, DACHSER has successfully proven for decades that a family-owned company can achieve much with committed employees and innovative thinking with a staff of 25,000 employees at 471 locations all over the globe, in 2013, group generated revenue of almost EUR 5 billion (Gross Logistics Revenue USD 6,627 Millions) and handled about 70 million shipments. Dachser has a world-wide presence with 34 national companies and 323 branch office. Dachser Vietnam Co., Ltd a Joint Venture company was established in August 2012 operating at the moment with an office in Ho Chi Minh City with a later office set up in Hanoi. In addition to those 2 offices owned by Dachser Vietnam, our previous agent SAFI acts as our subcontractor in places such as Haiphong, Qui Nhon and Danang. Dachser Vietnam main scope of business is forwarding and logistics services and is responsible for its P&L. We offer attractive remuneration packages to the successful candidate. Interested parties, please send your detailed resume, with present and expected salary via email quoting advertisement reference to the Human Resources Department. Welcome to visit our website one of Europe's leading logistics providers: www.dachser,com We are currently seeking high caliber professional candidates to join our team in the following roles:
• Handle Ocean freight and inland transport orders with basic knowledge on all fields both export/import activities. • Handle customer enquiries, quotations and overseas agent correspondence and offering the best of class solutions. • Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure. • Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services • Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships. • Handling Export/Import documentations.
Handle inbound and outbound air freight and inland transport orders with basic knowledge on all fields both export/import activities. • Handle customer enquiries, quotations and overseas agent correspondence and offering solutions. • Perform and resolve customer dispute or complaint cases with deeply care. • Compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure. • Understand customer needs and recommend appropriate solutions, enabling customers to enjoy products and services. • Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships. • Act as a main coordinator on daily operation with our customer and internal departments. • Closely work with Sales and other Departments to support the initiatives as and when necessary NOTE: This Job Description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the on-going needs of the organization. For supervisor or above positions, training has to be included as one of the job duties.
Overall responsibility for the Sales & Marketing activities. Work closely with respective offices in developing and control Sales & Marketing activities, Sales Budget and Trade Lane agreement. To be responsible for Sales turnover for air & sea freight, and logistics; To be directly responsible for the Air & Sea sales freehand development and with targets; To monitor & coach the sales team to expand their capabilities and build sales managers in the organization; To plan and implement Sales and Marketing strategies directly responsible for Hanoi Dachser Branch; To help establish and direct the development and implementation of short and long term business plans for the company and to oversee preparation of divisional sales budgets in support of these plans; To plan and lead the direction of the department to deliver quality, timely and successful responses to RFQs. To ensure that transportation concepts and value added services are offered; Anticipate and effectively deal with and inform the Country Management about market and customer trends that could enhance the organization’s opportunities or adversely impact business results; To establish meaningful KPIs and monitor the success for the sales team; To establish periodical reports and statistics for the Country Management; To represent the company in business associations; To contribute to the identification of specific business opportunities and participate in development of new or modified service offerings; To interface with other departments to ensure a smooth working relationship. Ensures sales contracts indicate clear payment terms and helps to collect accounts receivables as and when needed; To ensure that the department’s operations conform to laws, policies, rules and regulations of the relevant authorities and the company.; To travel in the region and inter-continental as and when required; Under any circumstances, to give a quality image of his/her belonging to the DACHSER GROUP Enthusiasm, Professionalism, Straightforwardness; Any others additional task and duties as required by the Managing Director; NOTE: This Job Description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the on-going needs of the organization.
• Handle Ocean freight and inland transport orders with basic knowledge on all fields both export/import activities. • Handle customer enquiries, quotations and overseas agent correspondence and offering the best of class solutions. • Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure. • Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services • Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships. • Handling Export/Import documentations.