Mitsubishi Electric Vietnam Co. Ltd.

• Provide technical support to key account customers in Vietnam.
• Station at Mitsubishi Electric Vietnam Office.
• Manage customer’s claims/investigations related to the product clarification, service/product satisfaction.
• Monitor customer feedbacks to develop procedures and policies.
• Analyze reports and develop new areas of monitoring for service improvements.
• Provide training to some customers about our FA products.
• Consult the best products and systems for customer’s specific application needs.
• Timely report to Management on resources and quality issues.
• Other duties as assigned.

• Communicate with factories for shipment plan. Coordinate with logistics team for customs clearance and delivery process.
• Conduct the smooth functions relating to order, receipt, sales, inventory and dispatch of service parts.
• Provide back office assistance to Service Department and Authorized Service Centers nationwide.
• Prepare accurate forecasts of service parts to ensure maximum availability.
• Maintains accurate inventory records through the use of a computerized inventory system.
• Timely report to manager on service part stock and quality issues.
• Other duties assigned by line manager.

DELIVERY
- Manage and ensure Products delivered from warehouse, port to customers smoothly, timely and successfully.
- Ensure all problems incurred during delivery progress solved well without affection to company business and compliance policy;
- Well coordinate with the relevant departments and vendors to maximize loading truck space by routes combination in delivery, to avoid waste of resources and minimize effort in achieving logistics targets;
- Follow and solve the damaged Products in delivery within the lead time;
- Solve and claim insurance for delivery in shortest time;
- Check the stock-out/delivery note correctly and send to Accounting & Finance department timely;
- Manage the delivery expense effectively and make payment request to transporters timely and exactly.
- Make lead time delivery report and explain the reason of late shipment and improvement.
- Make report of the returned Products and find solution to compensate and replace products to dealers.
INTERROGATION
- Communicate the relevant departments, forwarders to understand the price structure, price history, customs declaration information;
- Have a through grasp of the government regulations, circulars about Customs Declaration Procedures and the taxable value.
- Be strong explain with the Customs officers to convince, prove and maintain our taxable value, customs declaration information.
- Properly taking preventive action based on findings to effective protect the Company from any foreseeable or potential Customs Declaration problems.
- Other tasks assigned by line manager.

This position responsibilities include:
• Build up and manage successful sales team to achieve goal and target assigned
• Build up and manage successful sales channel matching with company strategy
• Analyze, report market situation to find out sales chances for company
• Responsible to achieve monthly, quarterly, half year, yearly target assigned by company
• Establish good relationship with customer in sales channel to promotes sales
• Responsible to make sales plan, PIS report
• Responsible to motivate successful sales staffs achieve common goal and target
• Find out effective sales promotion to increase sales result
• Frequent report on result , market situation to higher level
• Other duties as assigned.

• Install and configure software and hardware for Server and PC Client.
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Monitoring, troubleshooting and making reports the status of MEVN Network.
• Monitoring and manage the servers in terms of update/ upgrade the hardware and software, licenses, security software.
• Monitoring and manage the backup system and do testing periodically.
• Coordinating with related vendors to troubleshoot and ensure the MEVN network connections are always available and working properly.
• Support IT Manager to update/ upgrade the required network hardware/ software/ security
• Coordinating with related vendors to ensure network security is always up-to-date/ Pen Test is performed once a year.
• Support IT Manager to create/update/change Active Directory if any required.
• Making the purchase request/ payment request for all network services

Work in the Service department and participate in a whole software development project.
• Take part in tasks based on Microsoft .NET platform.
• Responsible for developing and maintaining software systems of Service Department base on C#, ASP.net and SQL server.
• Analyze user requirements, software requirements and detailed design documents.
• Manage all data of Service Center database systems relating to repair issues, customers, and authorized service centers.
• Monthly report product quality issues, implicit risks from repair data and propose warnings to management.
• Other tasks assigned by manager.

• Home Appliance products development
• Sales channel management (planning and analysis)
• Trade promotion planning & management
• Market information analysis
• Overall PSI management for Home Appliance products (Refrigerator, Fan, Air conditioner)
• Pricing & trading term management
• P&L analysis
• All activities & working timeline of Home Appliance Product Marketing section management

- Monitoring Account Receivables, bad debts.
- Updating data of collection report, making vouchers of collection and entering data to SAP.
- Contacting BUs to get Bank guarantees from customers and following deadline of payment and update outstanding AR to BUs on time and exactly.
- Checking bank guarantees and collecting money when they have due-date.
- Issuing Debit notes when they are occurred.
- Issuing output VAT invoices for other revenues relating to service.
- Filing Output VAT invoices of sales to make sure they are in order and compliant with Vietnam regulation.
- Making FA Recoverable monthly.
- Monitoring Fixed Assets, updating Fixed Assets list, processing depreciation monthly.
- Making VAT output report and send to Manager.
- Supporting in daily payment vouchers and entering data to SAP.
- Taking part in physical inventories counting twice a year.
- Break-down accounts no. 131, 141, deposit from customers in advance-1311900, 1381800, 511, 521, 531 and send to Manager.
- Other assignment if any.

• Assist to develop marketing campaign, coordinate internal marketing
• Monitor competitor information, dealer survey and market research.
• Write and proofread creative copy. Assist with developing product marketing materials including catalogue, leaflet, poster, POP.
• Maintain websites, monitor the ongoing company presence on social media regarding factory automation products (Twitter, Facebook etc.), and analyze related data.
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Prepare newsletters, promotional emails and proceed distribution through various channels.
• Organize events and product exhibitions
• Maintain partnerships with media agencies and vendors
• Other tasks as assigned by Manager

• Follow up and monitor the implementation of law and internal rules. Ensuring compliance of laws and regulations for all operations in an organization
• Support Department/Division to develop proper regulations to support the operation.
• Communicate compliance-related issues to employees across all Departments/Divisions of the organization
• Address employee concerns or questions on compliance activities.
• Collaborate with internal audit department or related department (HR) when needed
• Ensuring compliance of laws and regulations for all operations in an organization
• Build up and develop Company‘s regulation, procedures as well its system
• Support Department/Division to develop proper regulation to support the operation. Ensuring legal policies and procedure are in place and updated to confirm with company legal requirement.
• Following up on compliance issues that require investigation
• Conducting compliance/legal training workshops.

• Corporate with channel partners to follow SI companies, OEM, dealers, end users to sell FA’ s product as PLC, Inverter, HMI, Servo motor/ Amp, etc.
• Corporate with channel partners to follow Panel builders, Investors, M&E contractors to sell LVS’s products as ACB, MCCB, Contactor, Motor starter, etc.
• Establish executive level relationships with identified core customers, understand customer business model, production process, procurement processes and buying patterns with the objective of pushing sales.
• Engage the appropriate resources and coordinate the solution design to impact the customer’s decision process and present solutions to the customer.
• Develop advanced technical competence on FA portfolio, offer support to colleagues and approved partners on a need basis.
• Monitor competition by gathering market information on pricing, products, new technology, delivery schedules, product employment techniques, etc.
• Conduct seminars and attend exhibitions to promote ME FA products.
• Prepare and compile weekly & monthly sales report.

• Be in charge of selling Fans, Dehumidifiers, Ventilators, Jet Towels Products
• Establish and maintain high-level as well as tactical relationships with contractors, installers, project owners, respond to customer enquiries and close sales orders. Retain good relationship for long term business.
• Make presentation on the product range to the customer/ project owner.
• Handle complaints, settle disputes, and resolve grievances and conflicts
• Make comparison among brands and emphasize our strong points to win or support the customer to gain the project
• Collect market information update (Price trend, competitor activities, product lineup…), make report and propose solution to increase sales volume.
• Roll forecast for order/sales. Commit to ensure that forecasts are tracked and monitored sufficiently
• Prepare and Compile Weekly & Monthly Sales Report.

• Be in charge of selling EDM and Laser Cutting Machine in Vietnam market.
• Establish executive level relationships with identified core customers, understand customer business model, production process, procurement processes and buying patterns with the objective of pushing sales.
• Define specific strategy on assigned target customers to gain market share. Support customer programs and progress the development of target accounts.
• Engage the appropriate resources and coordinate the solution design to impact the customer’s decision process and present solutions to the customer.
• Maintain Mitsubishi Electric presence to customers with frequent planned visits to monitor business status and update market information (competitor’s product, price & marketing activities)
• Propose sale and marketing activities to compete with competitors to increase sales.
• Roll-out forecast for order/sales. Commit to ensure that forecasts are tracked and monitored sufficiently.
• Prepare and Compile Weekly & Monthly Sales Report.

 Budgeting & Forecasting
- Design and implement effective budgeting policies and procedures for departments and the entire company;
- Prepare the appropriate templates for the budget by all concerned departments;
- Ensure no calculation errors by reviewing the budget model continuously, and update the budget model as requested to account for significant changes in the business environment;
- Comply approved policy of budgeting regarding the deadlines and the management of the budgeting process;
- Act as an advisor to department managers and well coordinate with in formulating their budget submissions;
- Receive the budget estimates from all the departments of the organization and critically examines them for correctness, accuracy and completeness;
- Consolidate the data for budget presentation and also provide an overview of the financial status of all the operations;
- Suggest suitable amendments in the budget to the higher authorities and managerial staff of the concerned department(s);
- Submit budget reports to the higher management of the organization for further scrutiny and approval in according with the approved policy;
- Propagate the approved budget throughout the organization and explain issues as requested;
- Monitor the budget through the year;
- Analyze financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget;
- Examine whether budget submissions can be achieved based on known capacity constraints and inform management of potential problem areas;
- Compare actual to budgeted results at the end of each reporting period;
- Prepare detailed reports pertaining to discrepancies and amendments that occurred in the budget, during the entire financial year;
- Render financial advice to the management officials, to undertake proper financial planning and decision making
- Assist in projecting financial needs, take into considerations of various projects, and help higher levels in management of financial resources
- Make the necessary update of the plan according to any material changes in the business or regulations which may affect forecast.
 BUSINESS OPERATION
- Be responsible for quality assurance of management meetings and relevant reports;
- Ensure regular submission of activities reports to management and related departments including result, analysis, and advice/alarm on potential issues and recommend remedial actions;
- Ensure business and operation of entire company & each department well understood;
- Ensure all departments’ operation kept on and same tract committed for company vision by overseeing and making alarm as well as suggesting appropriate countermeasures timely;
- Ensure all requests for support from all departments received and resolved with best effort;
- Coordinate with Accounting & Financing department for a healthy financial status;
- Propose changes needed to eliminate elements that impede the increase of profitability, productivity, employee retention, customer metrics, etc. which may affect to company goal;
- Engage and take responsibility in process of changes which have certain affect to company operation & business.
- Research and analyze the external environment (Politics, Economy, Social, Technology, Innovation, Demographics, Geo-environment, Energy, etc.) to show Mega Trend (where Vietnam goes).
 GENERAL
- Ensure all activities are compliant with standard reporting requirements and audits;
- Promote a zero-tolerance for violations of compliance policy & standard procedure;
- Be flexible with the working patterns as when required;
- Undertake any training provided by the company;
- Support any business change for the profit of the company;
- Remain calm, in control and good humored even under pressure
- Perform other duties as may be assigned from time to time.

• Update and follow stock of Air Conditioner Projects and related materials.
• Make sales result report, sales contract.
• Follow up payment, check debit notes.
• Support sales team for administration tasks such as making cost for Business trip, entertainment, meeting with customers.
• Make payment request
• Monitor product delivery
• In charge of other logistic work

Major Responsibilities:
The Indirect Buyer is responsible to buy all IT supplies, Human Resource supplies and Marketing supplies for the organization upon receipt of properly authorized requisitions from users or other authorized employees. The Indirect Buyer is responsible to obtain goods and services to satisfy reasonable user needs promptly and make purchases in accordance with the approved Procurement policy and procedure manual.
All purchases should be made at the lowest cost where cost is interpreted to include both external and internal costs of material, goods, Service, financing, scheduling, and the risks of doing business.
The Indirect Buyer is responsible to know and keep up to date on the legal requirements of business contracts and to use such knowledge to protect the interest of the organization.
Duties of the Indirect Buyer:
1. The Indirect Buyer should understand of the goods/service markets, cost structure and key players.
2. Items should be shopped for the lowest cost to meet delivery requirements wherever possible.
3. The Indirect Buyer should negotiate with suppliers to obtain the best offer available within time constraints of the requirements. In order to provide time to maximize negotiating efforts and reduce the need for rush transactions, negotiating should be conducted in advance of actual needs for products wherever practical.
4. The indirect Buyer should develop blanket agreements or systems contracts to minimize administrative and other costs.
5. Collaborate to build and maintain strong working relationships with supplier and stakeholder
6. Participate/prepare data for negotiations with suppliers and ensure appropriate commercial agreements are put in place to secure supply.
7. Quotation analysis and propose supplier selection in Total Value

Job Description
• Be in charge of project sales (direct or thru contractor, installer, ) of Air Conditioner, Hot Water Heat Pump,… products
• Finding new customer, new project for sales
• Presentation the product range to the customer/ project owner.
• Support project design such as spec-in activity
• Visit customer of A/C contractor, AC installer, project owner, respond to customer enquiries and conclude sales orders.
• Establish good relationship with customers for long term business.
• Make comparison among brands and emphasize our strong point to win or support the customer to gain the project
• Other tasks assigned by section manager.

• Build up strong and successful sales channel matching with company strategy
• Analyze, report market situation to find out sales chance for company
• Responsible to achieve monthly, quarterly, half-year, yearly target assigned by company
• Establish good relationship with customers in sales channel to promote sales
• Responsible to make sales plan, PSI report
• Find out effective sales promotion to increase sales result
• Frequent report on result, market situation to higher manager
• Other tasks assigned.

• Provide technical service for Mitsubishi Electric HVAC systems such as VRF system (City Multi products), commercial package air conditioner, ventilation systems, etc… at field. Assure customer satisfaction through visits and ongoing communication.
• Organize the HVAC systems testing, commissioning and handover tasks in a competent and consistent way, all key activities are properly controlled.
• Supervise the HVAC Installation work at site such as VRF units, ventilation systems. Maintain construction and installation standards as per specifications and Engineering practices.
• Provide technical assistance, training to installer/owner, installing HVAC controller system.
• Understanding and evaluation of project and facility requirements. Reviews CAD drawings, layouts, models, documents and calculations prepared by contractor or owner.
• Develops service agreements and repair proposals.
• Maintain good communication with oversea factories for troubleshooting support and quality issues.
• Other duties as assigned.

Perform the audit engagement process including engagement planning, audit fieldwork, draft audit report, and follow up audit finding and any other duties/ad-hoc requested by Internal Audit Manager.
This position responsibilities include:
• Conduct the audit unit according to the approved audit plan assigned by Internal Audit Manager including develop the audit engagement planning and perform audit fieldwork.
• Coordinate with relevant Department to discuss on issues identified and corrective action respectively.
• Prepare and submit the draft internal audit report for Internal Audit Manager review as deadline.
• Follow-up corrective action progress after audit.
• Reporting to Internal Audit Manager.
• Self-study internal operating regulation to get overview understanding about current operation practice of all Departments in the company as the basic to contribute the ideas relating to risk assessment for Internal Audit Manager to build the audit plan for the next year.
• Perform other duties/ad-hoc as assigned by Internal Audit Manager.