Mm Mega Market Việt Nam

• Manpower planning, develop and implement strategies of human resources management and operations for the most effective business expansion
• Oversee the development and implementation of human resources policies, programs and services, including recruitment and selection, compensation and benefits system, performance evaluation system, training and development program, employee relations
• Ensure all HR related issues in compliance with the enterprise law, labor law and company charter
• To advise the Board of Management and the Board of Directors in the work of HR
• Coordinate with other departments, units to deploy and implement approved resolutions and plans of the company
• Oversee and monitor all departments, units and staffs in implementing company’s policies and regulations
• Perform other tasks as assigned by BOMs

MISSION
To manage the Sales Force Team for one or several stores according to the needs and the store structures.
To increase sales, margin and frequency for all the Customer portfolios s/he is responsible for throughout the year and for the stores s/he is responsible for. Interface between the field and the store and also with the Supporting Office.
Ensure communication/ exchange/ information/ action plan setting and propose recommendation based on Portfolio and store priorities.
To ensure Competence development of his/her team by regular on the job coaching, support and evaluation.
ROLE
Implement and follow the Customer Strategy defined by the Company.
Adapt for her/his store the objectives defined and share with the Store General Managers.
Involved in the customer portfolio selection, in close contact with the Store General Managers and the Regional Sales Force Managers.
Reach the global objectives of her/his team in term of growth and cost according to the following KPI’s:
Increase the number of the new buying customer (activation)
Increasing of the portfolios dedicated to her/his team
Average turnover per customer for her/his team.
Increasing of some specific departments according to her/his portfolio and specialization (Traders or Horeca). This objective can be optional and depends on the strategy defined by the country.
Be responsible for the development of key customers.
Be involved in the key customer selection.
Liaise between the Regional Sales Force Managers and Store General Manager regarding special tasks required by MM Mega Market to serve and satisfy such customers.
Be responsible for reaching quantitative and qualitative objectives defined in the KPI’s as well as the annual appraisal.
Be interface between MM Mega Market and key customers. Represent the company image and be responsible successes as well as failures.
Acquire knowledge of the MM Mega Market Organization regarding store operation, buying department procedures and logistics constraints and possibilities.
Know the market and the main competitors to highlight our strengths and benefits.
Analyze the results (weekly, monthly and quarterly) of the key customer in terms of turnover, profits, losses, margin, average buying, and frequency on an annual and monthly base to make the right decisions to improve the situation if needed.
Plan and organize key customer approach in due time to inform them of the main events and needs.
Collect the key customer demands, expectations and need and propose solutions and alternatives to them in a short term.
Survey (delivers inputs and monitor) the market in order to know what competitors are doing to allow MM Mega Market to react and to adapt its strategy.
Recommend are implement a course of action
Organize the follow-up on a daily, weekly and monthly basis
Define the customer seasonality to plan and propose the right MM Mega Market solution in due time.
Work in close contact with stores and buying, logistic, marketing and the Sales Force Organization
Manage, motivate, train, follow up and control the activity of the Sales Staff in order to optimize the result. Analyze the results (weekly, monthly and quarterly) of the Sales Managers in terms of turnover, profits, losses, margin, frequency, average buying to make the right decisions to improve the situation if needed.
Develop the skills and the competence of her/his team by coaching, trainings and all appropriate actions which enable the sales team to perform.
Be responsible for some specific budgets based on structural issues like personnel, bonus, incentives and salary but also with advertising and promotion if needed.
Monitor the results and make the right decisions to improve the situation.
Recruit and assess the Sales Force.
Conduct the yearly appraisal and ensure the Quarterly follow up.
KEY RESULT AREAS
Be responsible for managing a group of salesmen and saleswomen.
Be responsible for appointing each area and portfolio to one Salesman / Saleswomen
Be responsible for reaching Quantitative (KPIs) & Qualitative objectives (based on the followup of the appraisal)
Control the execution of the action plans, defined by each team member (according to the portfolio situation), as well as the activity and the productivity of her/his team.
Analyze the results (weekly, monthly and quarterly) of the Sales Team in terms of turnover, profitability, loses, margin, frequency, average turnover to make the right decisions to improve the situation if needed.
Plan and to organize her/his on the job activities in due time in order to meet all the Saleswomen and Salesmen at least one time per month.
Collect and communicate the Customer Demands, Needs and Expectations and then propose solutions or alternatives to them in a short terms view with the contribution of the Store General Manager and the Regional Sales Force Manager as well as the Target Group Managers.
Coach the Salesmen & Saleswomen on the job (not only in the office for some administrative tasks or quantitative measurements) to develop additional selling skill and to check the implementation of the right customer approach through the MM Mega Market selling technique (see 8 steps process).
Survey (deliver inputs, monitor) the market in order to know what Competitors are doing to allow MM Mega Market to react and to adapt its Strategy.
Recommend a course of action (not simply to tell or inform).
Work in close contact with Store General Managers. Floor Managers and Department Managers as well as the Target Group Managers.
Attend regular meetings with Regional Sales Force Manager at least one time per month.
Ensure transparency and respect of defined portfolio management rules.
Organize some specifics meetings with her/his team (at least one time one time per month) and the Store General Manager (at least one time per month). The Regional Sales Force Manager and the Head of Sales Force can attend such meeting too.
Involved in the recruitment and the assessment of the new corners. Responsible for searching successors and people with potential.
Communicate in due time and used all the tools that the company provides to facilitate her/his job.
Make sure and facilitate the communication, in each store, is established between the Sales Force and the Store staff
Reach the global objectives of her/his store/s in term f growth, cost, and staff competence development according to the following KPI’s: - Increase the number of the new buying customer (activation) - Increasing of the portfolios dedicated to her/his team. - Average turnover per customer for her/his district based on the portfolios - Items per customer - Customer Visit Frequency - Increasing of some specific departments according to her/his portfolio and specialization. This objective can be optional and depends on the strategy defined by the country. - Sales Force contribution to specific TGM campaign.
Develop the skills and the competence of her/his team by coaching, mentoring, supporting, evaluating and providing efficient feedback, trainings and all the appropriate actions which enable the sales team to perform.
Manage, motivate, train, follow up and control the activity and the productivity of the Sales Managers in order to optimize the results including the activity, availability rate and perform.
Ensure proper execution of TGM solutions, incentives and actions by fixing SF contribution expected in each campaign.
Implement and develop usage of SF Marketing plan, perform tool.
Monitor AF Performances and all solutions/ innovations/ incentives/ challenges proposed by TGM and SF Marketing plan
Report to his line manager and peer group specific campaign results on campaigns developed with TGM.
Coordinate the job of the TGM as well as the cooperation of the store staff.

MISSION
To manage the Sales Force Team for one or several stores according to the needs and the store structures. To increase sales, margin and frequency for all the Customer portfolios s/he is responsible for throughout the year and for the stores s/he is responsible for. Interface between the field and the store and also with the Supporting Office. Ensure communication/ exchange/ information/ action plan setting and propose recommendation based on Portfolio and store priorities. To ensure Competence development of his/her team by regular on the job coaching, support and evaluation.
ROLE
Implement and follow the Customer Strategy defined by the Company.
Adapt for her/his store the objectives defined and share with the Store General Managers.
Involved in the customer portfolio selection, in close contact with the Store General Managers and the Regional Sales Force Managers.
Reach the global objectives of her/his team in term of growth and cost according to the following KPI’s:
Increase the number of the new buying customer (activation)
Increasing of the portfolios dedicated to her/his team
Average turnover per customer for her/his team.
Increasing of some specific departments according to her/his portfolio and specialization (Traders or Horeca). This objective can be optional and depends on the strategy defined by the country.
Be responsible for the development of key customers.
Be involved in the key customer selection.
Liaise between the Regional Sales Force Managers and Store General Manager regarding special tasks required by MM Mega Market to serve and satisfy such customers.
Be responsible for reaching quantitative and qualitative objectives defined in the KPI’s as well as the annual appraisal.
Be interface between MM Mega Market and key customers. Represent the company image and be responsible successes as well as failures.
Acquire knowledge of the MM Mega Market Organization regarding store operation, buying department procedures and logistics constraints and possibilities.
Know the market and the main competitors to highlight our strengths and benefits.
Analyze the results (weekly, monthly and quarterly) of the key customer in terms of turnover, profits, losses, margin, average buying, and frequency on an annual and monthly base to make the right decisions to improve the situation if needed.
Plan and organize key customer approach in due time to inform them of the main events and needs.
Collect the key customer demands, expectations and need and propose solutions and alternatives to them in a short term.
Survey (delivers inputs and monitor) the market in order to know what competitors are doing to allow MM Mega Market to react and to adapt its strategy.
Recommend are implement a course of action
Organize the follow-up on a daily, weekly and monthly basis
Define the customer seasonality to plan and propose the right MM Mega Market solution in due time.
Work in close contact with stores and buying, logistic, marketing and the Sales Force Organization
Manage, motivate, train, follow up and control the activity of the Sales Staff in order to optimize the result. Analyze the results (weekly, monthly and quarterly) of the Sales Managers in terms of turnover, profits, losses, margin, frequency, average buying to make the right decisions to improve the situation if needed.
Develop the skills and the competence of her/his team by coaching, trainings and all appropriate actions which enable the sales team to perform.
Be responsible for some specific budgets based on structural issues like personnel, bonus, incentives and salary but also with advertising and promotion if needed.
Monitor the results and make the right decisions to improve the situation.
Recruit and assess the Sales Force.
Conduct the yearly appraisal and ensure the Quarterly follow up.
KEY RESULT AREAS
Be responsible for managing a group of salesmen and saleswomen.
Be responsible for appointing each area and portfolio to one Salesman / Saleswomen
Be responsible for reaching Quantitative (KPIs) & Qualitative objectives (based on the followup of the appraisal)
Control the execution of the action plans, defined by each team member (according to the portfolio situation), as well as the activity and the productivity of her/his team.
Analyze the results (weekly, monthly and quarterly) of the Sales Team in terms of turnover, profitability, loses, margin, frequency, average turnover to make the right decisions to improve the situation if needed.
Plan and to organize her/his on the job activities in due time in order to meet all the Saleswomen and Salesmen at least one time per month.
Collect and communicate the Customer Demands, Needs and Expectations and then propose solutions or alternatives to them in a short terms view with the contribution of the Store General Manager and the Regional Sales Force Manager as well as the Target Group Managers.
Coach the Salesmen & Saleswomen on the job (not only in the office for some administrative tasks or quantitative measurements) to develop additional selling skill and to check the implementation of the right customer approach through the MM Mega Market selling technique (see 8 steps process).
Survey (deliver inputs, monitor) the market in order to know what Competitors are doing to allow MM Mega Market to react and to adapt its Strategy.
Recommend a course of action (not simply to tell or inform).
Work in close contact with Store General Managers. Floor Managers and Department Managers as well as the Target Group Managers.
Attend regular meetings with Regional Sales Force Manager at least one time per month.
Ensure transparency and respect of defined portfolio management rules.
Organize some specifics meetings with her/his team (at least one time one time per month) and the Store General Manager (at least one time per month). The Regional Sales Force Manager and the Head of Sales Force can attend such meeting too.
Involved in the recruitment and the assessment of the new corners. Responsible for searching successors and people with potential.
Communicate in due time and used all the tools that the company provides to facilitate her/his job.
Make sure and facilitate the communication, in each store, is established between the Sales Force and the Store staff
Reach the global objectives of her/his store/s in term f growth, cost, and staff competence development according to the following KPI’s: - Increase the number of the new buying customer (activation) - Increasing of the portfolios dedicated to her/his team. - Average turnover per customer for her/his district based on the portfolios - Items per customer - Customer Visit Frequency - Increasing of some specific departments according to her/his portfolio and specialization. This objective can be optional and depends on the strategy defined by the country. - Sales Force contribution to specific TGM campaign.
Develop the skills and the competence of her/his team by coaching, mentoring, supporting, evaluating and providing efficient feedback, trainings and all the appropriate actions which enable the sales team to perform.
Manage, motivate, train, follow up and control the activity and the productivity of the Sales Managers in order to optimize the results including the activity, availability rate and perform.
Ensure proper execution of TGM solutions, incentives and actions by fixing SF contribution expected in each campaign.
Implement and develop usage of SF Marketing plan, perform tool.
Monitor AF Performances and all solutions/ innovations/ incentives/ challenges proposed by TGM and SF Marketing plan
Report to his line manager and peer group specific campaign results on campaigns developed with TGM.
Coordinate the job of the TGM as well as the cooperation of the store staff.

ROLES:
- Help store to achieve its targets for stock control, shrinkage, etc by implementing the highest standards of daily basic management.
- Execute HO strategies in a timely manner.
- Develop staff skills by on the job coaching and implement succession planning within your departments.
KEY RESULT AREAS
1. Ensure that the Loss prevention department is protecting the interests of the store:
- Spot check the goods protection system and use of security tags to ensure they are working and used in accordance with the SOP
- Ensure that the regulations relating to keys and security cards are followed
- Spot check store alarm system to ensure that it is working and that any incidents are being recorded and archived
- Ensure that the video surveillance system is working and adequately supervised. Make proposal to HO auditing and SGM if there is a need to add or change the location of security cameras.
- Ensure all store staff are trained to deal with fire, bomb and poison alarms. Ensure that a fire drill is implemented at least once a year
- Continuously check that fire routes and exits are kept clear
- Check work of internal security staff. Work with other FMs to identify areas/ departments in the store that have high shrinkage caused by theft. Develop and execute an action plan to improve the situation.
- Ensure that the final control check is in place and spot check that the staff are trained and motivated to perform function.
2. Spot check internal purchases to see if the requirement is reasonable and consistent with the paperwork prepared by the store secretary

ROLES
- To ensure the highest quality legal advice is made available to the organization in the most efficient way, especially for Expansions, M&A and ad-hoc projects.
- To support the company in carrying out their corporate governance and regulatory compliance responsibilities, especially for Expansions, M&A and ad-hoc projects.
- To lead on all areas of contract development (commercial and partnering), especially for Expansions, M&A and ad-hoc projects.
KEY RESULT AREAS
To assist the Head of Legal in the following works to support M&A, Expansion and ad-hoc Projects:
1. Legal Advice & Contract Drafting Matters
- Performing various tasks related to legal matters in the company, especially relating to M&A, Expansion and ad-hoc Projects.
- Providing legal advice and guidance on all kinds of legal matters.
- Reviewing, advising on the contracts & agreements of the company to correct the possible problems, especially being familiar with various forms of M&A related contracts & agreements.
- Providing inputs to form business deal structures and contracts.
- Preparing reports, letters and agreements.
- Managing the legal implications of new projects of the company.
- Dealing with internal business partners, external business partners and external counsels/agents.
2. Licensing & Regulatory Matters:
- Ensuring the compliance and renewals of all the licenses, contracts, agreements and permits of the company.
- Handling insurance policies and issues of the company in accordance with Group insurance manual and guideline and in coordination with insurance brokers of the company.
- Maintenance and updating all data, documents and information in relation to the corporate laws and regulations of all legal entities (subsidiaries, branches and representative offices including), domiciled in Vietnam.
- Preparing applications to governmental bodies for registration/removal of corporate representatives.
- Handling of applications, registrations for all necessary licenses, governmental approvals and permits for the operation necessary in Vietnam in cooperation with local management and operation.
- Understanding the role of government administration and its impact on foreign investment enterprise; where strict rule of law ends and administrative discretion begins.
- Maintaining compliant and effective relationships with key government agencies at all relevant levels in order to receive favorable but compliant treatment.
3. Legal Update:
- Preparing legal update.
- Providing analysis of business impact of current legislative developments, mainly in the corporate and industrial relations area and recommendations to maximize advantages and mitigate against adverse developments.
4. Dispute Resolution:
- Providing advance notice and assessment of pending legislation.
- Handling government investigations and prosecutions effectively; not only securing the best possible outcome but also fixing root causes.
- Handling lawsuits of the company, including filing lawsuits for and representing the company in the court, studying lawsuits filed by an individual or other business and finding appropriate methods to save and ensure minimum loss to the company.
5. Training:
- Instructing and training local employees and managers when it comes to issues entailing legal risks exposure.
- Conducting legal training for managers and staffs of head office & stores.
- Managing and guiding other subordinates in handling the end results with the best quality.
6. Other ad-hoc & project-based tasks: Other tasks requested by Head of Legal.

1. Ensure that the highest levels of operational standards are achieved
· Continuously check departments throughout the day and spot check availability, quality, pricing, promotion implementation and customer service
· Be aware of the top shrinkage articles per category and constantly control in optimal level
· Execute instructions from SO accurately and timely.
· Fully implement related SOP to ensure smooth operations
2. Range Availability and local customer needs:
· Spot check assortment to ensure that all articles open to order are available on the shelf
· Work with regional local demand coordinator and Sales Force to ensure that the local assortment reflects the different seasons and is in line with customer needs.
3. Stock Management
· Monitor ordering process in order to maximize sales opportunities & minimize stock problems and enhance the stock rotation
· Execute the gap check report with timely and efficient replenishment
· Analyze shrinkage, understand main causes and be aware of top shrinkage per related category. Develop and implement action plan to control shrinkage less then budgeted level
· Train and coach DS to help them improve their ordering ability and stock file accuracy.
4. Inventory process is respected:
· Ensure proper implementation of daily, weekly & monthly inventory according to SOP
· Ensure counting process to guarantee the accuracy of the result and be responsible for the result
· With regards to super fresh departments, lead a weekly meeting to discuss weekly margin result and develop action plan to improve areas of weakness in super fresh departments.
· Following the stock-take SOP as the key player to perfectly execute the schedule and the process management
5. Customer Development:
· Be aware of top 10 customers in the store customer portfolio (within CTG in related customer group and out of SF customer) and develop share of wallet as well as increasing sales per visit and buying rate
· Communicate daily with Sales Force team to ensure customer requirements to be met
· Be a contact point for customer complaint and problem solving
6. Market Knowledge
· Be aware of the top related competitor’s activities within the store catchment area and develop commercial action plan
· Understand market trends and keep OM updated with regards to changing information and important issues

1. To plan and organize data
- Planning the work load to ensure that all document is completed on time
- Checking the accuracy of punching, stock corrections, etc
- Producing reports requested by Line Managers: Shrinkage, Stock value, Staff shopping, Gap Zaps
- Daily sales information to include shrinkage, sales this year/last year, store comparisons, margins, number of invoices, etc
2. To have an in depth knowledge of computer programmers available - Training Management on new systems as they become available
3. To collate information:
- Ability to solve most problems with printers and computers without reference to Head Office
- Assisting Store General Manager by providing information/reports form GMS programmers to enable him/her to forecast sales, shrinkage, other costs, etc
4. To assist in Stock takes
- Ensuring that Line Managers meeting the P.I deadlines set by Head Office
- Processing the counts
- Playing a key role in the annual stock take by assisting the Line Manager in the presentation e.g.
- Numbering bays
- Organizing equipment from other stores
- Planning the times of counting
- Choosing the most suitable staff to be part of the counting tem
- Group staff together as appropriate e.g. NF staff to count NF, etc
- Liaising with the Company Audits as necessary
- Collating and downloading information to give an initial result
- Helping with investigations and re-punching after the original count
5. To assist Duty Manager and to be part of the Management team
- Providing support with Opening/Closing procedures
- Assisting in other departments as necessary
- Being flexible with hours, days off when necessary
- Assisting in developing staff from other stores
- Assisting in other store if required

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