Công Ty TNHH MTV Tư Vấn Tài Chính Lgc

- Follow standard help desk procedures to advise user on appropriate actions
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Log all help desk interactions
- Administer help desk software
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Inform management of recurring problems, changes and updates of system information

- Thực hiện các nghiệp vụ thanh toán thông qua ngân hàng đối tác.
- Theo dõi tình hình thanh toán để đảm bảo việc chi trả diễn ra đúng hạn.
- Hạch toán FAST cơ bản.
- Theo dõi, đối chiếu số liệu và thực hiện các báo cáo liên quan theo yêu cầu của cấp trên.

- Hỗ trợ khách hàng dùng dịch vụ khi khách hàng gọi đến thông qua qua số tổng đài.
- Hướng dẩn chi tiết về thủ tục lập hồ sơ cho khách hàng
- Theo dõi tiến trình xử lý hồ sơ cho đến khi khách hàng nhận được tiền giải ngân.
- Lập các báo cáo kết quả công việc hàng ngày và hàng tuần
- Các công việc khác theo yêu cầu của cấp trên.

- Tiếp nhận tất cả thông tin thắc mắc, khiếu nại. v.v… của khách hàng và đưa ra phương hướng giải quyết, xử lý vấn đề. Tập hợp tất cả những thắc mắc, khiếu nại không nằm trong khả năng giải quyết trình quản lý trực tiếp và đưa ra trong các cuộc họp để xin ý kiến, thảo luận, và thống nhất cách giải quyết.
- Thực hiện nghiêm túc quy trình chăm sóc khách hàng theo quy định.
- Thực hiện các nhiệm vụ khác liên quan đến hoạt động của phòng ban.
- Thực hiện các nhiệm vụ khác theo sự phân công của Quản lý trực tiếp.

- Kiểm tra hồ sơ của khách hàng, đánh giá thông tin để đảm bảo tính đầy đủ, chính xác và tuân thủ các quy tắc, quy định của Công ty.
- Kiểm tra lịch sử thanh toán của khách hàng (CIC Check).
- Đối chiếu thông tin và báo cáo các trường hợp đặc biệt cho trưởng bộ phận để có giải pháp kịp thời.
- Đảm nhận các công việc khác theo sự chỉ đạo của cấp trên.

- Monitor dialer working and collection reports to address key issues / comments raised in these reports during the day to ensure the performance of all collection teams
- Provide feedback on ongoing basis about current performance results, action plans, future strategies;
- Preparing data for collection analysis the proposals for any change and new strategies to launch
- Preparation of reporting and any other information by management requests.

1. Employee Relations:
▪ Update and manage employee data, follow employee’s status and similar records.
▪ Scan and fill employee’s personal documents.
▪ Prepare labor contract, appendix, agreement or other related documents.
▪ Prepare and submit documents to the government (labor report, salary and allowance scale,…)
▪ Manage trade union’s budget, make trade union’s budget report and other related documents.
▪ Health insurance: Declare health insurance monthly and release health insurance cards for employees.
▪ Consolidate, check and reconcile employee’s attendance data.
▪ Answer all employee’s questions (contract, insurance,…)
▪ Other related tasks as arranged by management (will be trained on calculating payroll, social insurance, personal income tax…)
2. Administrative
▪ Monitor documents related to foreigners such as visa, work permit, temporary residence card.
 Monitor stationary usage status.
 Support all activities related to employees

- Perform regular audit check of all teams in Operational Department (Phone Verification, Collection, Customer Service, Telemarketing, Repeat Sales, other);
- Perform knowledge test process (create questionnaire, arrange knowledge test process in operation process, make analysis of results);
- Perform other task from Senior Quality Officer;
- Provide audit results to Senior Quality Officer;
- Coaching staff in Operational Department (on demand);
- Flexible in other tasks from other teams

- Supervise and in charge of disbursement and repayments operations to and from customers
- Supervise the reconciliation between disbursement & repayment database (by SQL) from the company system with database provided by repayment partners
- Supervise the reconciliation between disbursement & repayment database (by SQL) from the company system with database provided on the bank statement
- Using SQL to make daily disbursement & repayment reports from database
- Daily input related -transactions into accounting system (FAST) and reconcile with the operation system
- By SQL, provide financial figures regarding to disbursement & repayment activities for monthly financial reports
- By SQL, provide data for output VAT reports
- Raise & follow up issues needed to fix from the operations system
- Preparation of reporting and any other information by management requests.

• Support the Country Manager Vietnam and other key members of senior management advising on HR policies, recruitment, and other matters in line with the business needs of Vietnam market
• Establishment and delivery of a unified HR reporting system;
• Contribute to the development of DFI’s strategic goals and objectives as well as the overall management of the country in terms of Human Resources and Group requirements;
• Maintain continuous lines of communication, keeping the Country Manager and the Regional HR Manager APAC informed of all critical issues;
• Develop strategies by identifying and researching human resources issues;
• Contribute information, analysis, and recommendations to organization strategic thinking and direction;
• Establish human resources objectives within Vietnam business in line with organizational objectives at Group level;
• Implement human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, regional HR compliance, and labor relations;
• Manage human resources in Vietnam operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining leading staff;
• Ensure efficiency of all HR administrative processes and activities and high level of HR services;
• Plan, monitor, appraise, and review staff job contributions;
• Maintain compensation at market level in line with Group guidelines;
• Designing systems, accumulating resources, resolve problems and implement change;
• Develop human resources Vietnam operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances;
• Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values in accordance to Group guidelines;
• Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions;
• Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

- Check Payment requests and Advances Payment from Other department send to Finance
- Upload and follow Payment requests to Sharepoint system.
- Provide Transaction to IB
- Input data to Fast System (Accounting System)
- Daily make internal bank transfers and verify online bank transfers for disbursements list
- Daily make bank transfers for OPEX payments
Manages and controls over the Fix Assets listing and depreciation amortization tables. Ensure that all Fix Assets and long - term assets are properly accounted for.
- Controls over all reconciliations and ensuring the timely and correct reconciliations of OPEX accounts Banks, Loan, AR, AP- Reconciles insurance accounts (SI, HI, UI, health claim) with the insurance result to record expenses fully, correctly every month.
- Verifies that the general ledger and sub-ledger posting are accurate
- Ensure that general ledger and sub-ledger balances are reconciled to each other
- Ensure timely basis of month end closing, ensures that all month end ledger reports run prior to monthly closing.
- Prepares VAT reports, Financial reports monthly, quarterly and yearly.
- Print Accounting vouchers and check it according to the internal process, tax regulation.
- Provide data for management reports
- Issue E-invoicing and reconcile revenue
- Achieving accounting documents on time

1. To assess the impact of new/amended regulations on the business and to present to the Senior Management appropriate steps that may be taken in countering the impact and/ meeting legal requirements
2. Co-ordinate with external legal counsel for legal support and provision of legal advice and opinion to all Departments in a timely and accurate manner;
3. Review Company’s contracts, memorandums and other legal documents drafted by related functional departments, except individual customer contracts for the business operations, to ensure they are legally binding;
4. Co-ordinate the process of conduct legal proceedings for all cases filed by and against the company except for recovery related legal suits which are managed by the collection department.
5. Review new product programs for compliance to regulatory and, where relevant, to internal policies; revise/update product programs and credit policies to ensure all are in compliance with Laws and company regulations.
6. Legal training to agents and staff when required to provide concerned people with updated knowledge of relevant legal issues.
7. Perform legal checking of Company’s documentation drafted by related functional department before submitting to regulators for approval to ensure all are in compliance with current regulations.
8. Oversee and monitor the regulatory, compliance, operational risk and Financial Crime Risk functions of the Company
9. Monitor Company’s compliance with internal policies and applicable laws, regulations and guidelines, listing rules as well as corporate governance
10. Drive the departments and business units in implementing effective internal controls and risk management framework and promote a strong risk management and compliance culture
11. Liaise with regulators and local authorities on legal and compliance issues
12. Deal with relevant regulatory authorities and external parties
13. Establish, where relevant, compliance monitoring program on the Company’s activities and products
14. Supervise the review and approval of marketing materials and various legal documents and provide necessary recommendations
15. Supervise complaint handling procedures and investigation to ensure compliance with regulatory guidelines.

- Provide the internal bank transfers, transfers to disbursement partners regarding daily disbursement demand
- Export from CRM, prepare, get approval for 3 batches per day of disbursement through 7 banks
- Follow up with banks to crediting from bank accounts, change the status of contract in CRM
- Follow up with banks regarding unsuccessful and returned disbursements, change to hủy bỏ status in CRM
- Follow up bank charge for disbursement activities
- Daily input disbursement- related -transactions into accounting system (FAST)
- Daily reconcile between CRM, accounting system (FAST) and the data from disbursement partners
- Daily reconcile between CRM, accounting system (FAST) and bank statements
- Make disbursement daily reports
- Daily cash balance
- Provide financial figures regarding disbursement activities for monthly financial reports
- Provide the list of contracts having successful disbursements to công nghệ thông tin for SMS sending to customers
- Raise & follow up issues needed to fix from CRM regarding disbursement activities
- Prepare payment to disbursement partner
- Issue E-invoice
- Go to the bank to collect bank document
- Reconcile disbursement bank account or disbursement partner account at month-end
- Other tasks as assigned by Accounting Người quản lý.