Customer service Logistics Manager

EXTERNAL WORK:

-           Control and distribute company’s space inventory with all liner

-           First contact with liner if there’s any contract/ booking/ shipment’s issue and build up relationship with liners

-           Perform space review with carrier as well as controlling carrier’s fix weekly allocation and make sure fulfillment is above 80% at all time

- Resolve customer dispute and complain in timely and professional manner and in accordance to company policies

INTERNAL WORK:

-           Manage Pricing and Customer Service team’s performance on daily basis as well as give proper advice

-           Follow up on operation details and ensure what they’re doing is appropriate

-           Follow up on team’s report regarding company’s volume as well as Sale’s team performance review

-           Delegate director’s instruction/Rule to team

-           Communicate effectively with other managers to unify company’s working process

OTHER than the above task, full fill a normal customer service job as below:

Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.

- Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company

- Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within company’s timeline

- Coordinate with company’s agents to ensure cargo is properly handled

- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled

- Communicate with Pricing team to make sure all rate and quotations match with customer’s requested services

- Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations

- Prepare company reports that accurately assess customer, shipping line and company’s internal performances.

- Develop customer and agents’ relationship by providing professional services and outstanding support to their needs

- Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties

- Other tasks as assigned by the Board of Director

- Working in a dynamic and professional environment with many opportunities for advancement.
- Provide complete equipment to serve the job.
- To pay social insurance, health insurance, unemployment insurance.
- Enjoy the welfare policies according to the company's regulations.
- Regular training and professional improvement.